Navdeep Kaur
Pukekohe East,AUK
Summary
Motivated restaurant professional with excellent money handling and food preparation skills. Proficient in preparing drinks, stocking supplies and cleaning surfaces. Focused on boosting and maintaining customer satisfaction through efficient and upbeat service.
Overview
15
15
years of professional experience
Work History
Duty Manager
Petals n pots cafe
Pukekohe, Auckland
11.2025 - Current
- Mainaged Petals n pots cafe front-of-house during busy service periods.
- Supervised café staff and coordinated daily task assignments.
- Handled customer complaints and resolved service issues promptly.
Cafe Manager
Coffee & tea lovers
Botany , Auckland
08.2024 - 11.2025
- Ordered supplies to ensure smooth daily operations while adhering to budget constraints.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coordinated promotional activities, including discounts and special events, to attract new customers and encourage repeat business.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Analyzed financial data on sales and profits to guide strategic decisions for the cafe's growth.
Head Barista
The coffee club
Oud Metha, Dubai
10.2021 - 12.2023
- Restocked self-service area with sweeteners, stir sticks, and coffee cup sleeves to maintain customer satisfaction.
- Delivered prompt and effective responses to customer inquiries and complaints to enhance overall customer experience.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Monitored and enforced health and safety regulations, ensuring proper food handling and cleanliness standards were met.
Head Barista
Square One Restaurant
Ras Al Khaimah
11.2019 - 09.2021
- Recommended products tailored to individual customer needs and preferences, enhancing overall satisfaction
- Maintained supply levels in counter and customer areas, ensuring seamless service during peak hours
- Restocked display cases with appealing arrangements, increasing visibility of specialty food items like bagels and muffins
- Mastered preparation techniques for all menu items and numerous offlabel drinks to meet all customer needs
Head Barista
Keif International
Muscat, Oman
01.2018 - 10.2019
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Guest Relation Manager
Barista Company
Punjab, India
09.2016 - 11.2017
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Identified issues, analyzed information and provided solutions to problems
- Received and processed stock into inventory management system
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
Assistant Manager
Café Coffee Day
Punjab, India
07.2015 - 09.2016
- Identified issues, analyzed information and provided solutions to problems
- Proved successful working within tight deadlines and fast-paced atmosphere
- Worked flexible hours; night, weekend, and holiday shifts
- Managed quality assurance program, including onsite evaluations, internal audits and customer surveys
Restaurant Manager
Yellow Chilli
Punjab, Amritsar
07.2013 - 07.2015
- Created detailed reports on weekly and monthly revenues and expenses.
- Oversaw food preparation, production and presentation according to quality standards.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Barista
Cafe124
Milano, Italy
01.2012 - 03.2013
- Maintained regular and consistent attendance and punctuality
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews
- Controlled line and crowd with quick, efficient service
- Constantly expanded personal knowledge of coffee styles and varieties
Education
High School Diploma -
Arya Girls Public School
Punjab, IndiaSkills
- Point of sale knowledge
- Food preparation and safety
- Menu memorization
- Guest service
- Superior organizational skills
- Quality improvement leadership
- Employee performance evaluations
- Recruiting and interviewing
- POS systems
- Staff scheduling
- Inventory control
- Cash handling
Languages
- English
- Italian
- Hindi
Timeline
Duty Manager
Petals n pots cafe
11.2025 - Current
Cafe Manager
Coffee & tea lovers
08.2024 - 11.2025
Head Barista
The coffee club
10.2021 - 12.2023
Head Barista
Square One Restaurant
11.2019 - 09.2021
Head Barista
Keif International
01.2018 - 10.2019
Guest Relation Manager
Barista Company
09.2016 - 11.2017
Assistant Manager
Café Coffee Day
07.2015 - 09.2016
Restaurant Manager
Yellow Chilli
07.2013 - 07.2015
Barista
Cafe124
01.2012 - 03.2013
High School Diploma -
Arya Girls Public School