Naveen Bansal
3/46 Takanini Road, Takanini,Auckland
Summary
I am seeking a position, where I can contribute my excellent customer service, communication and teamwork skills. I pride myself in my ability to be focused, enthusiastic and reliable. I am fluent in English, Hindi, and Punjabi, physically fit for any kind of work, have the ability to deal with a wide range of people with a professional and dedicated attitude. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Auckland Council
Auckland CBD
06.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Courier Runner
NZ Post
03.2023 - 05.2024
- Navigated challenging weather conditions safely, ensuring timely delivery of crucial items without accidents or delays.
- Promoted company values through exceptional customer service skills while interacting with clients at pickup and drop-off points.
- Reduced fuel expenses through careful route planning and efficient vehicle maintenance practices.
- Assisted in training new courier runners, sharing best practices for efficient package handling and route navigation.
Shop Assistant
New World
11.2021 - 11.2022
- Filling stock in selves and stock rotations
- Responded to customer questions regarding products, prices and availability
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Collecting deliveries
Courier Runner
Nz post
Auckland
03.2021 - 03.2022
- Delivery and pickup
- Scanning
- Sorting delivery
Forklift and Machine Operator
Visy Beverage Company
09.2020 - 03.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Loading and Unloading pallets.
Supervisor/ Duty Manager
Matheson Cafe
11.2018 - 08.2020
- Helping cafe manager with recruiting and roaster.
- Organising groups and taking group bookings
- Overseeing stock levels and ordering supplies.
- Keep the cabinet food and drinks up to date.
- Keep track of kitchen activities and food.
- Training and supervising staff.
- Doing till at the end of the shift and Cash handling.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Greeted guests with pleasant smile and superior customer service. Prepared and served coffee, espresso drinks, blended coffees and teas.
- Handled customer complaints, resolved issues.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Assisted staff by serving food and beverages or bussing tables
F.O.H
North Park
04.2017 - 09.2018
- Serving Customers
- Cash handling
- Making coffees
- Helping manager with stock take and ordering.
- Refilling and restocking.
- Taking deliveries and putting them away.
Education
Diploma In Hospitality Management Level 5 And Leve -
New Zealand Management Academy (NZMA)
Sylvia Park,Auckland 02.2019
Skills
- Customer service skills
- Communication skills
- Organizational and time keeping skills
- Professional and mature
- Team management skills
- Self-directed
- Internet and E-mail Operations
- Communication Skills
- Fluent in English with confident speaking and writing skills
- The ability to adapt to the needs of the customer
- Effective listener – ensure I gain the right information from customers so I can deliver the right service
- Key Attributes
- Complete set tasks in a methodical and thorough manner Exceptional analytical and problem solving skills
- Highly organized, with the ability to meet deadlines Anticipating Problems
- Relationship Building
- Quality Assurance
- Problem-Solving Supervisory Skills
Certification
LCQ
Class 1 license
P endorsement
F endorsement
Timeline
Barista
Auckland Council
06.2024 - Current
Courier Runner
NZ Post
03.2023 - 05.2024
Shop Assistant
New World
11.2021 - 11.2022
Courier Runner
Nz post
03.2021 - 03.2022
Forklift and Machine Operator
Visy Beverage Company
09.2020 - 03.2021
Supervisor/ Duty Manager
Matheson Cafe
11.2018 - 08.2020
F.O.H
North Park
04.2017 - 09.2018
Diploma In Hospitality Management Level 5 And Leve -
New Zealand Management Academy (NZMA)
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