Naveen Dogra
Auckland
Summary
To secure a promising position that offers both a challenge and a good opportunity for growth to utilize my skills and abilities in the industry while being resourceful, innovative and flexible. Hardworking and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Contractor
Stevenson Concrete Ltd.
Penrose
01.2017 - Current
- Communicated with dispatchers regarding load status, arrivals times and any other issues that arose during deliveries.
- Transported loads of concrete mix to designated sites in a safe and efficient manner.
- Maintained communication with customers throughout the duration of their order to ensure satisfaction was achieved upon completion.
Professional Bus Operator
Howick & Eastern Ltd.
Botany
12.2012 - 11.2016
- Conducted pre-trip inspections of vehicles to ensure safety and compliance with regulations.
- Checked tickets, collected fares, issued transfers, and provided route information to passengers.
- Completed daily log sheets and trip reports detailing time on duty, miles driven, fuel usage.
- Assisted disabled passengers in boarding and exiting the bus safely.
- Communicated professionally with passengers regarding routes and stops while providing customer service assistance.
Restaurant Manager
R&dj Hospitality ltd.
11.2011 - 11.2012
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Assistant Manager
Such Energy ltd
06.2011 - 11.2011
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
C.S.R. (Customer Service Representative) CUM 2IC
C&M Singh ltd.
Auckland
12.2008 - 08.2010
- Maintained records of customer interactions, transactions, comments, and complaints.
- Handled customer inquiries and complaints in a timely manner.
Education
Diploma, Level 5 - Business Management
University Of Auckland
Auckland, NZ01.2010
Bachelor of Arts -
Punjab University
Punjab, India03-2008
Certification
- 2011, First Responder First Aid
- 2009, Achieved Specialist RETAIL SKILLS certificate of Recognition
- 2009, Armed Hold up and Robbery Deterrence Training by CHEVRON (Caltex)
- 2009, Approved Handler Test certificate by HSNO (Hazards Substances and New Organisms) Trainers and Test Certified
Other Activities And Hobbies
- Workout
- Travelling
- Playing Cricket
- Listening Music
Languages
- English
- Hindi
- Punjabi
Awards
Received CUSTOMER SERVICE EXCELLENCE AWARD TWICE in the years 2009 and 2010 by mystery shoppers
Disclaimer
I hope that above written details are true to the best of my knowledge and will suit your requirements. If you give me a chance to work under your kind control, I will be grateful to you and will make my best effort to the possible extent.
Timeline
Contractor
Stevenson Concrete Ltd.
01.2017 - Current
Professional Bus Operator
Howick & Eastern Ltd.
12.2012 - 11.2016
Restaurant Manager
R&dj Hospitality ltd.
11.2011 - 11.2012
Assistant Manager
Such Energy ltd
06.2011 - 11.2011
C.S.R. (Customer Service Representative) CUM 2IC
C&M Singh ltd.
12.2008 - 08.2010
Diploma, Level 5 - Business Management
University Of Auckland
Bachelor of Arts -
Punjab University
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