Naveen Dowlath

An experienced manager and people leader with proven leadership and strategic business management skills, dealing with both consumer and business customers. I have a passion for delivering first class customer service by optimizing processes, enhancing business operations, developing people & ultimately increasing sales & revenue. My skills are supported by significant experience in customer service, mentoring staff, developing and leading high performance teams who exceed targets. I am committed to continuous process improvement to ensure the team achieve, deliver, exceed and maintain a positive and differentiated experience at all contact points with the business. An effective people leader with a strong emphasis on creating a work environment where innovation, personal contribution and active engagement is encouraged and valued.

• 2008, Customer Service Person of the Year Award
• 2008, Best Performance Award - Helpdesk Call Cancellation percentage
• 2009, ISMS Trainer (Information Security Management)
• 2009, Part of team that created RNZ's mission, vision and values
• 2010, Created and delivered helpdesk training to IBM in Melbourne
• 2011, Successfully project managed and restructured the Workshop
• 2011, Outstanding Performance Award (for project work)
• 2012, Best SLA achieved and maintained by National Call Centre 95%
• 2012, Best results for Staff engagement - external survey
• 2012, Process improvement work- Software HLP, @Remote and Toner Recovery
• 2012, Creation and rollout of National Workshop Consistency model
• 2012, Ricoh Employee of the year
• 2014, Oversaw transition of 24 hour call centre operations offshore
• 2014, Promoted to Samsung Senior Leadership Team
• 2015, Most improved SCSI results (customer satisfaction) in SEA
• 2015, ETA award for best service provider for White Goods
• 2015, Elected to the board of the Electro Technical Association of NZ
• 2017, Promoted to Senior Manager
• 2017, Unanimously re-elected onto the ETA board of directors
• 2019, Unanimously re-elected onto the ETA board of directors
• 2019, SCI Samsung staff engagement survey (most improved team)
• 2019, External Comparative Branch survey, 2nd best out of 9 subsidiaries
• 2020, ETA award for best service provider for White Goods

• Available: Immediately
• Nationality: New Zealand Citizen