Naveen Sharma

Royal Caribbean International

07.2015 - Current

Improved customer satisfaction by addressing and resolving complaints promptly.
Streamlined store operations for increased efficiency, implementing new processes and procedures.
Developed strong working relationships with staff, fostering a positive work environment.
Increased sales through effective merchandising strategies and targeted promotions.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.