Navjeet Kaur
Summary
Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.
Overview
3
3
years of professional experience
Work History
Retail Sales Assistant ( Key Holder)
Mirrou
03.2024 - Current
- Handled and resolved customer complaints, earning the store 95% customer satisfaction rate overall.
- Conducting daily merchandise stocking,achieving full shelf availability
- Assisted customers in product selection and provided recommendations to enhance shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Opened and closed store independently and prepared nightly bank drop for manager.
Retail Store Manager
Mirrou
10.2023 - 03.2024
- Lead and manage all aspects of the store 's operations
- Manage stock levels ,ordering , receiving and stock taking
- Prepare reports on sales , wages , staff performance, daily planner and other store metrics.
- Coordinate promotional activities and visual merchandising and in-store events.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Cashier
Mobil Gas Station
12.2022 - 08.2023
- Assisted customers with fuel purchases and provided product information effectively.
- Maintained cleanliness and organization of the service area for optimal customer experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accuracy in cash handling and balancing.
Education
BBA - Marketing Management
Punjab Technical University (India)
MBA - Marketing Management
Rayat Bahra University
Skills
- Cash handling
- Goal oriented
- Visual merchandising
- Store maintenance
- Styling advice
- Problem-solving
- Customer service
- Store opening and closing
- Flexible with working hours , including weekends and holidays
- Stocking and receiving
Timeline
Retail Sales Assistant ( Key Holder)
Mirrou
03.2024 - Current
Retail Store Manager
Mirrou
10.2023 - 03.2024
Cashier
Mobil Gas Station
12.2022 - 08.2023
BBA - Marketing Management
Punjab Technical University (India)
MBA - Marketing Management
Rayat Bahra University
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<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG
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