Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Timeline
CustomerServiceRepresentative

NAVJOT KAUR

Auckland

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Overview

8
8
years of professional experience
3
3
Certificates
3
3
Languages

Work History

Customer Service Representative

Snap Rentals Ltd
05.2024 - 01.2025
  • Cross-trained and provided backup support for organizational leadership.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Fostered positive work environment, leading by example and offering support to team members as needed.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Telecom Scoper/ Designer

Civtec Limited
08.2018 - 04.2023
  • Face to face/ telephonic interaction with client (TFF) and customers.
  • Prepared schedules, budgets and project criteria for physical design and layouts.
  • Identified and rectified issues for permits and other stakes related to projects.
  • Improved service quality by consistently monitoring SLA compliance and implementing corrective actions.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer satisfaction by effectively addressing escalations and resolving issues in a timely manner.

Customer Service Cashier

Burger King
10.2017 - 07.2018
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business procedures.

Electronics Assembly Technician

Freemans Bay
07.2017 - 10.2017
  • Performed assembly of products according to specifications and instructions.
  • Improved product quality with meticulous attention to detail during assembly processes.
  • Assisted in troubleshooting and resolving issues during the assembly process, minimizing delays in production schedules.
  • Maintained accurate records of parts used in assembly process to enable tracking history and quality assurance purposes.
  • Reduced production downtime by performing regular maintenance checks on tools and equipment.
  • Streamlined communication between departments, ensuring timely delivery of assembly components.


Customer Service Officer

Framework Services Limited
08.2016 - 09.2017
  • Configured hardware, devices, and software to set up work stations for employees.
  • Optimized network performance through routine monitoring, backup, troubleshooting, and infrastructure upgrades.
  • Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
  • Streamlined call handling processes for improved efficiency and reduced wait times.


Education

NZQA Level 7 - Electrical, Electronics And Communications Engineering

International College of Auckland
Auckland, AUK
04.2001 -

Bachelor and Master of Technology - Telecommunication and Networking

Punjab Technical University
India

NZQA Level 7 - Diploma in Computer System Support -

International College of Auckland
Auckland, AUK

Skills

AutoCAD, Resco, Dynamics 365, CRM

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Certification

First Aider

Accomplishments

Top score student at studies. Got best trainee of the year award by NZ Telecommunication Industry sponsored by Connexis and got promoted to while working for Civtec Ltd. I was highest rank achiever in up-selling and meeting sale targets at Snap Rentals Ltd.

Interests

  • I enjoy helping others and giving back to the community
  • I like working with my hands and fixing things
  • Mindfulness Practices
  • Adventure Travel

Timeline

Customer Service Representative

Snap Rentals Ltd
05.2024 - 01.2025

Telecom Scoper/ Designer

Civtec Limited
08.2018 - 04.2023

Customer Service Cashier

Burger King
10.2017 - 07.2018

Electronics Assembly Technician

Freemans Bay
07.2017 - 10.2017

Customer Service Officer

Framework Services Limited
08.2016 - 09.2017

NZQA Level 7 - Electrical, Electronics And Communications Engineering

International College of Auckland
04.2001 -

Bachelor and Master of Technology - Telecommunication and Networking

Punjab Technical University

NZQA Level 7 - Diploma in Computer System Support -

International College of Auckland

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