Navjot NavJot
Auckland,Flat Bush
Summary
Dynamic and results-oriented professional with a proven track record in customer service and problem-solving. Excelled at Bakers Delight by enhancing customer loyalty through empathetic conflict resolution and critical thinking. Skilled in active listening and efficient multitasking, significantly improving service delivery. Demonstrates exceptional ability to maintain professionalism and safety in high-stress environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Bakers Delight
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Officer
Armguard
04.2023 - 06.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Sandwich Artist
Subway
02.2023 - 04.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
Certificate in Health And Well Being (level 4) - Medical
ACMI
Auckland, NZ03-2025
Certificate in Baking Generalist ( Level 4) - Bakery
NZMA
Auckland, NZ11-2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Bakers Delight
06.2023 - Current
Security Officer
Armguard
04.2023 - 06.2023
Sandwich Artist
Subway
02.2023 - 04.2023
Certificate in Health And Well Being (level 4) - Medical
ACMI
Certificate in Baking Generalist ( Level 4) - Bakery
NZMA
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