Harjinder Kaur
Springlands ,Blenheim
Summary
Coordinated Senior Spa Therapist with four years of experience in body massage treatments. Successful at leadership, holistic client care and maintaining a calming, professional workspace. Committed to comprehensive and individualized therapies.
Overview
6
6
years of professional experience
Work History
Health Care Assistant
Idea Services
Mosgiel , Dunedin
12.2023 - Current
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Organized medical records for patient care plans and ensured accuracy.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Prepared beds and equipment for use by healthcare professionals.
Courier Assistant
Post Haste
Dunedin , Otago
09.2023 - 11.2024
- Received and sorted incoming packages for delivery and pickup.
- Checked the accuracy of orders to ensure that they are complete and correct.
- Performed daily checks on vehicles to ensure proper functioning before leaving for deliveries.
- Delivered packages in a timely manner according to predetermined routes and schedules.
Customer Service Representative
Tank Juice
Meridian Mall, Dunedin
11.2023 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Improved customer service wait times to mitigate complaints.
Dermalogica Counter Manager
The Life Pharmacy , Sylvia Park
Mount Wellington, Auckland
03.2023 - 09.2023
- Provided customer service by answering questions, providing recommendations and addressing complaints.
- Attracted new clients through brand promotion and sales marketing practices.
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual bases.
- Scheduled repairs and preventive maintenance for business equipment.
- Ordered store materials and built strong relationships with key company suppliers.
- Oversaw hiring, training and dismissal of company staff members.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project activities.
- Maintained records related to sales and placed special orders for desired items.
- Described merchandise and explained use, operation and care of merchandise to customers.
- Built staff teams, directed team leadership and monitored team processes and performance.
Senior Spa Therapist
The Lost Spring , Whitianga
Coromandel , Whitianga
12.2018 - 01.2023
- Trained new staff members on spa guidelines and care standards.
- Obtained medical history from each client and advised proper treatment plans through holistic care.
- Reduced spa budget through efficient use of time and products.
- Provided individualized treatment to clients per day.
- Educated clients on skin care procedures and products.
- Designed customized facial and body treatments meeting individual client needs.
- Recommended home care regimen for desired results.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Provided excellent customer service and skincare treatments to clients.
- Built positive client relationships and guided clients through treatments.
- Increased spa profit through selling bundled packages, memberships and products.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Meticulously maintained spa appearance and cleanliness.
- Conducted private client consultations.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
- Referred clients to medical personnel for treatment of serious skin problems.
Delicatessen Assistant
Kerry Stanley
Coromandel , Whitianga
07.2019 - 03.2020
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed recipes and customer requests to prepare meals.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Sliced meats and cheeses and weighed deli items for customers.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Informed customers of deli specials to increase profits.
- Responded to customer questions regarding product availability.
- Created aesthetically pleasing food arrangements for special orders and party trays.
Education
Diploma in Beauty Therapy - Beauty Therapy
Toi Ohomai Institute of Technology
Mokoia, NZ03.2019
Skills
- Verbal and Written Communication
- Cost Control
- Managing Operations and Efficiency
- Hiring and Training
- Team Leadership
- Technical Proficiency
- Team Building
- Problem Resolution
- Work Planning and Prioritization
- Employee Development
- Staff Training
- Goal Setting
- Employee Coaching and Motivation
- Customer Assistance
- Team Development
- Dish Preparation
- Merchandise Display
- Product Processing
- Business Performance Analysis
- Customer Service
- P&L Oversight
- Human Resources Management
- Interpersonal Relations
- Computer Skills
- Calm Under Pressure
- Time Management
- Business Development
- Customer Relationship Management
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Websites
Reference
Allie Philip
Manager at Idea Services
Phone: 0226510897
Patrick Kearns
Manager at Idea Services
Phone: 0274962820
Navjot Singh
Contractor at Post Haste
Phone:0212720113
Timeline
Health Care Assistant
Idea Services
12.2023 - Current
Customer Service Representative
Tank Juice
11.2023 - 12.2023
Courier Assistant
Post Haste
09.2023 - 11.2024
Dermalogica Counter Manager
The Life Pharmacy , Sylvia Park
03.2023 - 09.2023
Delicatessen Assistant
Kerry Stanley
07.2019 - 03.2020
Senior Spa Therapist
The Lost Spring , Whitianga
12.2018 - 01.2023
Diploma in Beauty Therapy - Beauty Therapy
Toi Ohomai Institute of Technology
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