Summary
Overview
Work History
Education
Skills
PROFESSIONAL SKILLS
Timeline
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NAVJOT SINGH

Summary

Results-driven problem-solver with a talent for team building, leadership, and motivation. Exceptional customer relations and relationship-building skills. Utilizes independent decision-making and sound judgment to drive positive outcomes for company success. Committed to leveraging training, monitoring, and morale-building expertise to elevate work engagement and performance levels.

Overview

6
6
years of professional experience

Work History

Bar and Restaurant Manager

Lone Star
11.2022 - Current
  • Recruiting, Training, Motivating and Supervising staff both in the Restaurant and the Bar.
  • Ensuring compliance with licensing, health, and safety and Police.
  • Promoting, Marketing strategy and implementation.
  • Overseeing stock levels and ordering supplies to ensure smooth running of the business.
  • Handling customer enquiries and complaints and acting promptly on them.
  • Organizing special functions and maintaining close relation with the businesses/locals to get repeat customers.
  • Taking reservations and making sure each customer leaves satisfied.
  • Assessing and improving profitability.
  • Liaising with customers, employees, suppliers, licensing authorities and sales representatives.
  • Making improvements to the running of the business with constant meetings and discussions with the Head Chefs and the owners.
  • Making sure the standards are set to the highest level whether in food, drinks or customer service while ensuring food safety practices are always followed.
  • Making weekly reports to the owners and weekly expense sheets.
  • Banking and cash handling.
  • Closely monitor Lone Star’s operational procedures and maintaining them.
  • Ensuring effective ways to cut costs wherever needed.
  • Proven record for performing in a fast-paced Bar and the Restaurant.

Legal Panel

Canara Bank
01.2022 - 09.2022
  • Providing Counsel and uphold the interests of the client by all fair and honorable means.
  • Maintaining strong professional relationship with the clients through effective communication.
  • Meeting deadlines on time and efficiently.
  • Providing legal advice and drafting reports to the Banking authorities regarding property related matters.

Customer Service Executive

APPLE | Teleperformance
09.2020 - 01.2022
  • Engage with customers to understand and resolve issues and answer product questions.
  • Update accounts with customers current personal and purchasing information.
  • Document compliance with company policies and procedures.
  • Demonstrate in-depth knowledge and understanding of the product line, pricing structure, and gross profit objectives.
  • Advise customers about estimated delivery date and described service contracts and warranties.
  • Continuously met or exceeded daily service quality and performance scores.
  • Helped managers improve area of operations by sharing customer feedback and contributing new ideas.

Restaurant Manager

The Last Kitchen / Grill and Wok
01.2020 - 04.2020
  • Conducted continuous reviews of accounts, procedures, and personnel to optimize processes and improve performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Performed supplier risk evaluations and supported regulatory inspections.

Store Manager

Super Liquor
12.2018 - 12.2019
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using up to date software.
  • Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff.
  • Prepared daily transaction and stock control reports to assist business leaders with key decision making and strategic operational planning.
  • Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.

Restaurant Manager

CURRY N KEBABS Restaurant
03.2017 - 12.2018
  • Prepared restaurant business plan by reviewing demands, analyzing competitors, and developing projections for sales and finances.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank each week.
  • Purchased food and cultivated strong vendor relationships.
  • Hired and managed all kitchen staff.
  • Coordinated and organized all restaurant inventory.
  • Led and directed team members on effective methods, operations, and procedures.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

F & B Attendant

The George
07.2016 - 02.2017
  • Taking orders, answering questions about the menu and food, selling food and drinks, making drinks, serving snacks, taking payment, communicating orders with the kitchen staff, seating customers, helping with customer service.
  • Team player and effective communication skills.

Education

Graduate Diploma - Applied Management (Level 7)

ARA Institute of Technology
Christchurch, Canterbury
01.2017

Bachelors - Business Administration and Laws

Symbiosis International (Deemed University)
Pune, MH
01.2013

Skills

  • Hospitality Management
  • Operational efficiency management
  • Office management
  • Public Relations
  • Marketing and Sales
  • Decision Making
  • Business Development

PROFESSIONAL SKILLS

  • Enthusiastic Team Player having excellent people skills.
  • Strategy implementation.
  • Capability to solve problem proactively.
  • Ability to evaluate and understand trends to facilitate planning.
  • Initiative and sound judgement to efficiently analyze and resolve issues within organization.
  • Committed to deliver a quality standard of customer service and coming up with new strategies to increase clientele.
  • Responsible to create short- and long-term business goals.
  • Have Commercial awareness with professional business skills.
  • Capable of working autonomously or as a part of a team.
  • Look for opportunities to improve processes, procedures and make improvements where appropriate.

Timeline

Bar and Restaurant Manager

Lone Star
11.2022 - Current

Legal Panel

Canara Bank
01.2022 - 09.2022

Customer Service Executive

APPLE | Teleperformance
09.2020 - 01.2022

Restaurant Manager

The Last Kitchen / Grill and Wok
01.2020 - 04.2020

Store Manager

Super Liquor
12.2018 - 12.2019

Restaurant Manager

CURRY N KEBABS Restaurant
03.2017 - 12.2018

F & B Attendant

The George
07.2016 - 02.2017

Bachelors - Business Administration and Laws

Symbiosis International (Deemed University)

Graduate Diploma - Applied Management (Level 7)

ARA Institute of Technology

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NAVJOT SINGH