Navneel Ram
Mount Roskill
Summary
An energetic individual who loves to learn new things, and apply them with growth in mind. Currently seeking new challenges for the betterment of another organisation.
Overview
10
10
years of professional experience
Work History
Accounting Customer Experience Specialist
Xero
03.2020 - 11.2024
- Assisting customers with any queries related to the accounting software; primarily email-based however phone support is offered as well when customers would like further help
- Teaching and assisting customers how to create invoices and bills on the software
- Diagnosing and helping to resolve issues related to Xero bills and invoices of customers
- Recognising complex bank reconciliation issues and guiding the customer to a solution
- Communicating with various teams to determine issues to help further with customer queries
- Resolving software errors preventing lodgment for Australian tax returns
Landscape and Support Team Member
Bunnings Warehouse
05.2015 - 05.2023
- Role involves processing customer purchases, conducting stock transfer of products, inventory management, selling landscape products and advising customers of products with enthusiasm
- Calculating cost of pavers and quantity required based on what customers need
- Maintaining Landscape area which includes stock replenishment and bagged soil placement
- Help in organising delivery of pavers from factory to customers’ homes
University Guide
University of Auckland
02.2017 - 06.2017
- Role included helping new students adjust to the university lifestyle by arranging groups of people and assistance with studying
- Demonstrated effective communication by talking to a group of new students about the university’s services and buildings as well as information regarding relevant study areas
- Helped new students ease into the university life by talking to them on an individual basis with a friendly attitude
- Guided groups of up to 30 people on scheduled tours.
Education
Bachelor of Commerce - Accounting and Commercial Law
University of Auckland
Auckland, AUK01.2017
Skills
- CRM software
- Policy improvement
- Request management
- Jira
- Trello
Hobbies and Interests
- Bush walking
- Travel
- Photography
Languages
English
Native or Bilingual
Hindi
Professional Working
Timeline
Accounting Customer Experience Specialist
Xero
03.2020 - 11.2024
University Guide
University of Auckland
02.2017 - 06.2017
Landscape and Support Team Member
Bunnings Warehouse
05.2015 - 05.2023
Bachelor of Commerce - Accounting and Commercial Law
University of Auckland
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