Navneet Kaur
Auckland,New Zealand
Summary
Motivated and detail-oriented professional with a strong foundation in health policy development, implementation, and evaluation. Skilled in managing end-to-end project activities, engaging diverse stakeholders, and identifying opportunities for system and process improvement within the health sector. Adept at using tools like Excel, Word, PowerPoint, Outlook, and Teams. Proven ability to deliver high-quality outcomes through strong communication, and a proactive approach to problem-solving.
Overview
3
3
years of professional experience
Work History
Medical Secretary
City Eye Specialists
10.2023 - Current
- Provide administrative and clinical support to ophthalmologists, coordinating patient appointments, surgical bookings, and medical documentation to ensure timely and efficient care delivery.
- Manage patient health information with a strong focus on confidentiality, accuracy, and compliance with data protection standards reflecting core public health principles around health information governance.
- Act as a liaison between patients, GPs, and external providers to support integrated, patient-centered care and continuity across services.
- Apply public health knowledge by identifying system-level processes improvements that enhance service delivery and equity of access, particularly for elderly and high-needs patients.
- Utilise digital tools such as Microsoft Office, patient management software, and scheduling systems to optimise clinic workflows and support quality improvement initiatives.
- Draw upon academic training in health systema and population health to inform communication strategies and promote culturally responsive, inclusive care.
Assistant Store Manager
Dusk
09.2022 - 08.2023
- Supported daily store operations, including team supervision, stock management, and visual merchandising, ensuring a consistently high standard of customer service and store presentation.
- Applied strong interpersonal and communication skills to understand diverse customer needs, providing personalised product recommendations that aligned with individual preferences and wellbeing goals.
- Demonstrated a fast-learning ability by quickly mastering product knowledge, seasonal trends, and company systems, enabling efficient training and support of new team members.
- Utilised principles from public health studies-such as health promotion, environmental wellbeing, and consumer behavior-to create a calming, inclusive retail experience that fostered mental wellness and satisfaction.
- Contributed to store performance by identifying opportunities for improvement in customer engagement and sales strategies, aligning with broader goals of health-conscious consumer support.
- Leveraged data insights and POS systems to track inventory and customer preferences, informing evidence-based decisions to enhance service quality and efficiency.
Sales Representative
Ravi Jewellers
- Company Overview: Family-owned business in New Zealand
- Managed daily operations, serving as the primary point of contact for customers and ensuring a seamless in-store experience.
- Delivered exceptional customer service by building strong relationships and understanding individual needs.
- Oversaw inventory management tasks.
- Developed and executed social media advertising campaigns to enhance brand visibility and drive customer engagement.
- Family-owned business in New Zealand
Education
Master of Public Health - Public Health Policy
University of Auckland
Auckland, NZ12-2025
Bachelor of Science - Physiology and Psychology
University of Auckland
Auckland, NZ12-2023
Skills
- Public health and policy
- Health policy analysis
- Health systems understanding
- Health equity and access
- Health promotion and education
- Evidence-based decision-making
- Population health strategy
- Customer needs assessment
- Verbal and written communication
- Cultural competence
- Conflict resolution
- Team collaboration
- Empathy and active listening
- Fast learner and adaptable
- Detail oriented
- Problem-solving mindset
- Resilient under pressure
- Proactive and self-motivated
- Strong ethical and professional standards
- Critical thinking
- Administrative support experience
Languages
English
Native/ Bilingual
Hindi
Full Professional
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Medical Secretary
City Eye Specialists
10.2023 - Current
Assistant Store Manager
Dusk
09.2022 - 08.2023
Sales Representative
Ravi Jewellers
Master of Public Health - Public Health Policy
University of Auckland
Bachelor of Science - Physiology and Psychology
University of Auckland
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