Navneet Kaur
Henderson,AUK
Summary
Dynamic Customer Service Representative with a proven track record at Cheesecake Shop New Lynn, adept at resolving complaints and enhancing customer loyalty. Skilled in active listening and problem resolution, I excel in building relationships and processing orders efficiently, contributing to a positive customer experience and repeat business.
Overview
2024
2024
years of professional experience
Work History
Customer Service Representative
Cheesecake Shop New Lynn,
2023 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor of Arts -
Guru Nanak Dev University
Amritsar PunjabSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Microsoft Excel
- Payment processing
- Product knowledge
- Order processing
- Product sales
- Coordination
- Order fulfillment
- Service upselling
- Stock management
Languages
English, Hindi, punjabi
Elementary
Timeline
Customer Service Representative
Cheesecake Shop New Lynn,
2023 - 10.2023
Bachelor of Arts -
Guru Nanak Dev University
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