NAVNEET KAUR
Flat Bush,New Zealand
Summary
Dedicated professional with a background in customer service at KFC and nursing internship at Public Hospital Tarn Taran. Expertise in compassionate patient care and critical thinking, excelling in high-pressure situations. Demonstrated success in resolving issues and promoting teamwork to enhance patient satisfaction.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Service Associate
KFC
10.2023 - Current
- Delivered friendly, efficient service to customers by taking orders and addressing menu inquiries.
- Facilitated customer orders and payments while maintaining a welcoming atmosphere.
- Resolved customer concerns and complaints in a professional manner to ensure satisfaction.
- Prepared and packed customer orders while ensuring accuracy and food quality standards.
- Promoted menu items and collaborated with team to ensure timely service.
Nursing Intern
Public Hospital Tarn Taran
Tarn Taran, Punjab
11.2017 - 01.2018
- Acquired hands-on experience in patient assessment, wound care, and medication administration, contributing to quality care delivery.
- Supported registered nurses in providing comprehensive patient care across multiple departments, enhancing overall patient outcomes.
- Aided in emergency and routine clinical procedures, ensuring timely and effective patient interventions.
- Developed strong teamwork and clinical communication skills.
Education
GED - Childcare
Mai Bhago College of Nursing
01-2020
General Nursing and Midwifery (GNM) -
Mai Bhago College of Nursing
01-2018
Skills
- Customer care excellence
- Customer relationship management
- Customer feedback analysis
- Needs assessment
- Conflict resolution
- Accurate documentation
- Effective time management
- Group education
- Program planning
- Critical thinking
- Empathetic communication
- Inclusive customer service
Certification
- Foundation Course in Cultural Competency (Māori Cultural Competency)
- Diploma in General Nursing and Midwifery
References
- Kuldeep Singh, Registered Nurse, Bupa Care Home, Kuldeepashu9991@gmail.com, +64 22 622 5620
- Jeff Mosen, Owner, CBD Milk & Food, Jeff@cbdmilkandfood.co.nz
- Harry Cheema, Manager, KFC, +64 22 087 2369
Timeline
Customer Service Associate
KFC
10.2023 - Current
Nursing Intern
Public Hospital Tarn Taran
11.2017 - 01.2018
GED - Childcare
Mai Bhago College of Nursing
General Nursing and Midwifery (GNM) -
Mai Bhago College of Nursing