NAVNEET SAHARAN
Rolleston,CAN
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
15
15
years of professional experience
Work History
Service Advisor
Armstrong Subaru
Christchurch
- Current
Diagnose Tech
M/s Raj Vehicle Pvt. Ltd.
Sangrur
01.2014 - 01.2015
- Company Overview: M & M Authorized dealership
- M & M Authorized dealership
Tech & Diagnose Tech (Technical Manager)
M/s KOHLI AUTO COMPANY
Khanna
08.2010 - 01.2014
- Company Overview: M & M Authorized dealership
- M & M Authorized dealership
Sr Service Advisor
Infiniti
Muscat, Oman
- Led of Service team to achieve the specified targets through team motivation, consumable control, and aiming for the fastest vehicle delivery as per committed time
- Upgrading of local mechanics’ skills through the training for awareness of various standards of working at the workshop
- Thereby balancing workshop staff as per the skills and their performance assessments
- To discuss the solutions to daily problems of workshops to achieve the daily targets of the organization
- To provide the actual feedback to the OEM for the actual customer problems for mutual growth given continuous improvement
- To deal with warranty workshop staff with the view of complete customer satisfaction
- Cultivate zeal in the workshop to keep the motivation level as per the requirement for mutual growth
Education
3-year diploma - Automobile Engineering
R & D Polytechnic
01.2009
10+2 -
PSEB
Skills
- Telemarketing expertise Leadership, creativity, problem-solving, communication, and perseverance are essential skills Additionally, skills in bill preparation, vehicle assessment, service estimates, customer retention, warranty claims process management, and telemarketing expertise are important for success
Study Training
Swami Motor Ludhiana, Bullet motorcycle on diesel with a Propeller shaft.
Salary
70k
Languages
- English
- Hindi
- Punjabi
Training
- Certified from Infiniti Middle East
- N-SAP training for Infiniti (Nissan)
- MSA Nissan certified
- Tech non-tech training for Infiniti Dubai (Infiniti Middle East)
- Service Advisor training at A O Office Mahindra
- One Month Training of COTEK(diagnose) at Iggat.Puri(prosper)(Mumbai)
- One Month Training of COTEK (diagnose) at Iggat.Puri(personal) (Mumbai)
- 3 days of training for new generation Scorpio(product) at Igatpuri
Job Profile
- Led of Service team to achieve the specified targets through team motivation, consumable control, and aiming for the fastest vehicle delivery as per committed time.
- Upgrading of local mechanics’ skills through the training for awareness of various standards of working at the workshop.
- Discussing solutions to daily problems of workshops to achieve the daily targets of the organization.
- Providing actual feedback to the OEM for the actual customer problems for mutual growth and continuous improvement.
- Dealing with warranty workshop staff with the view of complete customer satisfaction.
- Cultivating zeal in the workshop to keep the motivation level as per the requirement for mutual growth.
Personal Information
- Father's Name: Mr. Rakesh Kumar
- Date of Birth: 07/21/90
- Marital Status: Married
- Visa Status: Resident
Timeline
Diagnose Tech
M/s Raj Vehicle Pvt. Ltd.
01.2014 - 01.2015
Tech & Diagnose Tech (Technical Manager)
M/s KOHLI AUTO COMPANY
08.2010 - 01.2014
Service Advisor
Armstrong Subaru
- Current
Sr Service Advisor
Infiniti
3-year diploma - Automobile Engineering
R & D Polytechnic
10+2 -
PSEB
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