Navneet Rai Lamba
Auckland ,AUK
Summary
Seasoned Assistant Restaurant Manager at The Redfort Indian Restaurant, adept in POS system knowledge and exceptional customer service. Elevated customer satisfaction and reduced labor costs through strategic staff management. Proven track record in staff training and development, enhancing operational efficiency and financial accuracy.
Overview
10
10
years of professional experience
Work History
Assistant Restaurant Manager
The Redfort Indian Restaurant
01.2023 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
Head Chef
The Spice Rack Indian Kitchen
10.2014 - 12.2022
- Placed orders to restock items before supplies ran out.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Maintained well-organized mise en place to keep work consistent.
Customer Service Representative
Bp2go Onewa Road
04.2018 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Subway Sandwich Artist
SUBWAY®Restaurants
05.2016 - 11.2016
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prepared and served hot and cold sandwiches based on customer preferences.
Education
Deploma In Business Management Level 7 - Hospitality And Tourism
Ntech Concordia
Hobson Street10.2014
Bechelor Degree In Hospitality And Tourism - Hotel Management
IHM Shri Shakti College of Hotel Management
Hyderabad India 07.2010
Bechelor Of Arts - Arts And Sciences
South Campas Correspondence
South Delhi05.2005
Study Arts - Arts
Kendriya Vidyalaya
Andrews Ganj New Delhi05.2002
Skills
- POS system knowledge
- Restaurant Operations
- Customer Assistance
- Staff Training and Development
- Opening and closing procedures
- Food and beverage knowledge
- Customer Service
- Money Handling
Languages
English
Professional Working
Punjabi
Professional Working
Hindi
Professional Working
Timeline
Assistant Restaurant Manager
The Redfort Indian Restaurant
01.2023 - Current
Customer Service Representative
Bp2go Onewa Road
04.2018 - 07.2018
Subway Sandwich Artist
SUBWAY®Restaurants
05.2016 - 11.2016
Head Chef
The Spice Rack Indian Kitchen
10.2014 - 12.2022
Deploma In Business Management Level 7 - Hospitality And Tourism
Ntech Concordia
Bechelor Degree In Hospitality And Tourism - Hotel Management
IHM Shri Shakti College of Hotel Management
Bechelor Of Arts - Arts And Sciences
South Campas Correspondence
Study Arts - Arts
Kendriya Vidyalaya
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