Navpreet Kaur
Auckland,Albany
Summary
Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
7
7
years of professional experience
Work History
Checkout Operator
PaknSav
05.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
Cafe Manager
Fernielea Cafe
08.2018 - 01.2023
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Secured daily cash by verifying totals and making nightly deposits.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Duty Manager
Paper Moon Mairangi Bay
09.2016 - 08.2018
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust, and satisfaction.
- Inspected stocks to identify shortages, replenish supply, and maintain consistent inventory.
Education
Diploma in Business Management Level 6 - Business
International Academy of New Zealand
Auckland02.2014
Diploma in Business Managment Level 5 - Business
Lingus International Academy
Auckalnd 02.2013
Skills
- Total Sales Reconciliation
- Register Security
- Credits and Refunds
- Complex Problem-Solving
- Excellent Nonverbal Communication Skills
- Money Handling
- Product and Service Knowledge
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Checkout Operator
PaknSav
05.2023 - Current
Cafe Manager
Fernielea Cafe
08.2018 - 01.2023
Duty Manager
Paper Moon Mairangi Bay
09.2016 - 08.2018
Diploma in Business Management Level 6 - Business
International Academy of New Zealand
Diploma in Business Managment Level 5 - Business
Lingus International Academy
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