Navroop Kaur
Christchurch,Christchurch Central
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Fisherman's Wharf
01.2024 - Current
- Managing daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Optimize labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Maintaining records of stock levels and financial transactions.
- Ensuring dining facilities comply with health regulations and are clean, functional and of suitable appearance.
- Conferring with customers to assess their satisfaction with meals and service.
- Selecting, training and supervising waiting and kitchen staff.
- Taking reservations, greet guests and assist in taking orders
- Improve overall customer satisfaction by implementing new service standards and staff training programs.
Restaurant Manager
Coriender's Christchurch
10.2022 - Current
- Handling customer and employee issues
- Overseeing operations, including maintenance, cleanliness and efficiency
- Ensuring that security and safety regulations are followed
- Keep track of monthly, quarterly and yearly goals
- Train new hires
- Monitor and report on revenue and cash flow
- Address employee complaints or performance issues as needed
- Address customer issues and complaints
- Help management create the department's budget.
Retail Assitant / Part time & Full time worker
Look Sharp Northlink
01.2020 - Current
- Handling the front desk and dealing with customers
- Advise customers how to use and care for products
- Communication
- Accounting Operations
- Staff Training
- Time management
- Excellent Interpersonal Skills
- Inventory Control
- Always maintain a high standard of health and safety
- Assist with customer purchases, price enquiries, and special orders
- Carry out stock takes and order new stock
- Replenishing the supply of stock on the shelves
- Ensure products are packed correctly and within the scheduled time frame
- Assisting with store deliveries.
Team Leader
Novotel (Accor) Christchurch City Centre
12.2021 - 09.2022
- Greet customers and answer their questions about menu items and specials
- Take food or drink orders from customers and relay customers' orders to the kitchen
- Prepare drink orders such as coffee, cocktails, and mocktails
- Accept payments and balance receipts
- Clean assigned work areas, dining tables, or serving counters
- Handling buffets, group dinners in hotels
- Handling conference dinners and setting up conference rooms for the next few days
- Selling food, beverages, and products in a bar
- Having a look at the low stock of liquor
- Guide and help new staff members.
Front of Part Time
Mumbaiwala / Permit Room
03.2021 - 11.2021
- Greet and escort customers to the tables
- Take accurate food and drinks orders, using a POS ordering software, order slips, or by memorization
- Clean tables and setup quickly
- Keep an eye on low stock of liquor
- Help team and keep an eye on all areas.
Education
Level 6 Tourism & Hospitality Management -
New Zealand School Of Tourism
Level 5 Hotel and Hospitality Management -
Aspire 2 International
Senior Secondary With Chemistry / Maths / Physics -
GS International School
Skills
- Expertise Running day to day Business Operations
- Team Leadership
- Customer Engagement
- Staff Scheduling
- Inventory control and record keeping
- Supply Ordering and Management
References
Avilable on request
Timeline
Restaurant Manager
Fisherman's Wharf
01.2024 - Current
Restaurant Manager
Coriender's Christchurch
10.2022 - Current
Team Leader
Novotel (Accor) Christchurch City Centre
12.2021 - 09.2022
Front of Part Time
Mumbaiwala / Permit Room
03.2021 - 11.2021
Retail Assitant / Part time & Full time worker
Look Sharp Northlink
01.2020 - Current
Level 6 Tourism & Hospitality Management -
New Zealand School Of Tourism
Level 5 Hotel and Hospitality Management -
Aspire 2 International
Senior Secondary With Chemistry / Maths / Physics -
GS International School
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