NAVROOP KAUR

• Responding to enquiries and resolving technical problems.
• Enhanced customer satisfaction by efficiently diagnosing and repairing various Devices issues.
• Streamlined repair processes for faster turnaround times, resulting in increased customer loyalty.
• Maintained a high level of technical expertise by staying current on evolving mobile phone technologies.
• Delivered exceptional customer service while assisting clients with device inquiries and concerns.
• Assist with sales of service(repairing devices) and products (mobile phone related gadgets) like mobile phone cases, cable, tempered glass etc.
• Install Accessories for customers and advise on appropriate product use.
• May serve customer, phone and email with technical issues raised.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point of sale system to maintain an accurate record of customer information and real-time status of each repair.

• Receive interactions from customers, via Brightside's customer channel, via phone.
• Complete customer identification process in a timely and accurate manner.
• Qualify customer needs accurately to determine appropriate actions to be taken to resolve the reason of contact.
• Identify appropriate action for contact based on information supplied,T&C's and/Or service expectations, including:

1. Raise and Reject claims or service requests based in the information provided.

2. Resolve follow up for customers.

3. Allocate jobs to approved service agents

4. Refer to third party support and take excess payments.

• Provide factual and accurate information to stakeholders in resolving the reason for their contact, including the reference number, next steps, expectations, and timeframes.
• Take responsibilities, including driving appropriate action for resolving disputes.

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• Greeting and welcoming the customers.
• Maintain Sanitation, health and safety standards in work areas.
• Assigning responsibilities to staff members and ensuring they complete them efficiently and accurately. Roster preparation.
• Balancing the cash drawer at the end of the shift and recording sales numbers.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

• Greeting and welcoming the customers.
• Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals.
• Helping the customers with the product they wanted to purchase.
• Stacking, labelling and pricing of products.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Food and beverages attendant.
• Welcoming the customers and make them sit on allocated tables,taking an delivering orders.
• Verify that prepared food meets requirements for quality and quantity.
• Playing a vital role in serving the food and drinks to the customers, helping in bar with making soft drinks and taking orders.
• Issue receipts, refunds, credits or change due to customers.