Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Extra-Curricular Activities
Training
Timeline
Cashier
Nawal Ntsele

Nawal Ntsele

Lower Hutt,WGN

Summary

Dynamic professional with over 4 years of diverse experience in tutoring and leadership roles, excelling in relationship-building and exceptional service delivery. Expertise in tailoring educational strategies to meet individual needs has consistently resulted in significant academic improvements, supported by strong communication and problem-solving skills. Proven leadership in promoting inclusivity and advocating for student voices, with a strong ability to collaborate with various stakeholders to drive positive change. Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results. Prepared to leverage adaptability and a results-oriented mindset in a fast-paced sales environment, ensuring customer satisfaction while contributing to organizational success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Morningside Pharmacy
12.2024 - 02.2025
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Issued receipts, refunds, credits or change due to customers.

Receptionist

Morningside Pharmacy
01.2024 - 01.2025
  • Scheduled appointments for clients, customers, and other visitors.
  • Responded to inquiries from internal staff members regarding office operations.
  • Updated daily log book with information about visitors entering the premises.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

Head Girl

Reddam House Helderfontein High School
12.2022 - 11.2023
  • I upheld and promoted the school’s values, acting as a key representative for the student body. I led the prefect team, mentored younger students, supported the planning and delivery of school events, and served as a liaison between students and senior staff. This role strengthened my leadership, communication, and organisational abilities, and enhanced my capacity to represent and advocate for others effectively.

Diversity Committee Head

Reddam House Helderfontein High School
01.2022 - 11.2023
  • I led initiatives to promote inclusivity, equity, and cultural awareness within the school community. I coordinated events, workshops, and discussions aimed at celebrating diversity and fostering a respectful environment for all students. Working closely with staff and students, I advocated for positive change and ensured that diverse perspectives were represented in school policies and activities. This role enhanced my leadership, communication, and strategic planning skills.

High School Tutor

Self-employed
01.2021 - 11.2023
  • Encouraged students to become independent learners by providing guidance and support when needed.
  • Provided additional resources such as worksheets, online activities or materials from outside sources.
  • Collaborated with parents, teachers and administrators to ensure successful outcomes for each student.
  • Provided individualized instruction on topics such as English, math, science and social studies.
  • Developed and implemented creative learning strategies to assist students with understanding difficult concepts.
  • Created lesson plans that incorporated the use of technology into teaching methods.
  • Provided homework help and test preparation strategies to improve study habits and test-taking skills.

Education

High School Diploma -

Reddam House Helderfontein High School
South Africa
11.2023

Bachelor of Science - Biomedical Sciences

Victoria University of Wellington
Wellington, NZ
11-2027

Skills

  • Financial transaction processing
  • Clear and concise communication
  • Retail merchandising
  • Daily reporting
  • Customer relations
  • Cash register operation
  • Appointment scheduling
  • Team leadership and development
  • Nonprofit leadership

Accomplishments

  • School Based Achievements
  • - Academic Colours (2019-2021)
  • - Public Speaking (Cultural Arts Festival)
  • - High School Ambassador Award 2023
  • - Top 10 Achiever of 2023

Certification

  • First Aid Level 2 Certification
  • University of Witwatersrand, Johannesburg
  • February 2024 — Present
  • Holding a Level 2 First Aid certification, I am trained to assess emergency situations, provide immediate care for injuries and illnesses, perform CPR, and use an AED. I have developed strong skills in emergency response, decision-making under pressure, and effective communication during critical situations.

Languages

Spanish - A1

Interests

  • Avid Reader
  • Backpacking and Hiking
  • Recipe Developer

Extra-Curricular Activities

Marimba Player Johannesburg January 2023 — Present

Training

  • Voice of the Customer (VoC): Enhancing Experiences
  • Coursera Instructor Network
  • March 2024 — April 2024
  • Improving Customer Retention
  • June 2024 — July 2024

Timeline

Cashier

Morningside Pharmacy
12.2024 - 02.2025

Receptionist

Morningside Pharmacy
01.2024 - 01.2025

Head Girl

Reddam House Helderfontein High School
12.2022 - 11.2023

Diversity Committee Head

Reddam House Helderfontein High School
01.2022 - 11.2023

High School Tutor

Self-employed
01.2021 - 11.2023

High School Diploma -

Reddam House Helderfontein High School

Bachelor of Science - Biomedical Sciences

Victoria University of Wellington

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Nawal Ntsele