NAYAN MACHALE
Hamilton
Summary
Supply Chain graduate with a Master's degree in Supply Chain Management and hands-on experience in FMCG merchandising, inventory control, and retail operations. Strong exposure to inventory monitoring, stock optimisation, sales analysis, and cross-functional coordination in fast-paced environments. Skilled in Excel-based reporting, demand insights, and operational execution. International experience across New Zealand, UAE, and India, with a strong foundation in logistics coordination, inventory accuracy, and continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Merchandiser-FMCG
Suntory Oceania
03.2025 - Current
- Manage inventory levels across multiple retail outlets, ensuring optimal stock availability while minimizing overstock and stockouts
- Conduct regular stock checks, shelf audits, and inventory assessments to maintain product availability and accuracy
- Collaborate with store managers and internal stakeholders to optimize shelf space, replenishment timing, and promotional execution
- Analyze sales performance, stock movement, and demand trends, providing insights to support merchandising and replenishment decisions
- Support promotional rollouts, ensuring compliance with brand standards and operational timelines
- Maintain accurate reporting using Excel-based tools, improving visibility of stock, sales, and store performance
- Arranged consistent shelves, bins, and racks at 4 locations by following established planograms.
International Sales Coordinator
Brigade Group
09.2021 - 06.2022
- Coordinated international sales operations, managing client relationships and facilitating cross-border transactions
- Supported sales team in achieving revenue targets through effective communication and follow-up strategies
- Maintained CRM systems and generated reports on sales performance, pipeline activities, and customer engagement metrics
Marketing and Sales Intern
Block On Events
01.2021 - 09.2021
- Assisted in developing and executing marketing campaigns to drive brand awareness and customer acquisition
- Conducted market research and competitor analysis to identify opportunities and inform strategic decisions
- Supported sales initiatives through lead generation, client outreach, and relationship management activities
Manager
Reboot Sports Arena
10.2019 - 02.2020
- Managed day-to-day operations of sports facility, including staff scheduling, customer service, and facility maintenance
- Implemented operational improvements to enhance customer experience and increase revenue generation
Customer Service Team Lead
Amazon Development Center
01.2019 - 10.2019
- Led a team of customer service representatives, providing coaching, performance feedback, and quality assurance oversight
- Resolved escalated customer issues efficiently, maintaining high satisfaction ratings and service level agreements
- Analyzed team metrics and implemented process improvements to enhance productivity and customer experience
Customer Service Representative
Amazon Development Center
01.2017 - 01.2019
- Delivered exceptional customer service across multiple channels, handling inquiries, complaints, and order management
- Consistently exceeded performance targets for response time, resolution rate, and customer satisfaction scores
Education
Master of Management - Supply Chain Management
The University of Waikato
Hamilton, New Zealand06.2025
Bachelor of Business Administration - Marketing
Amity University Dubai
United Arab Emirates07.2023
Skills
- Supply Chain & Inventory
- Inventory Management & Control
- Stock Replenishment & Allocation
- Demand Forecasting & Sales Analysis
- Logistics Coordination
- Warehouse Operations Support
- FEFO / FIFO Principles
- Advanced Microsoft Excel (Pivot Tables, Lookups, Reporting)
- Power BI (Business Intelligence & Dashboards)
- SAP S/4HANA (Academic & Practical Exposure)
- CRM Systems
Websites
Certification
- SAP S/4HANA - Supply Chain, 2025
- Microsoft Power BI for Business Intelligence
- Advanced Microsoft Excel
- Basics of Operational Procurement in Supply Chain Management
- Digital Marketing for SMBs
Timeline
Merchandiser-FMCG
Suntory Oceania
03.2025 - Current
International Sales Coordinator
Brigade Group
09.2021 - 06.2022
Marketing and Sales Intern
Block On Events
01.2021 - 09.2021
Manager
Reboot Sports Arena
10.2019 - 02.2020
Customer Service Team Lead
Amazon Development Center
01.2019 - 10.2019
Customer Service Representative
Amazon Development Center
01.2017 - 01.2019
Bachelor of Business Administration - Marketing
Amity University Dubai
Master of Management - Supply Chain Management
The University of Waikato