Nayanika Saha

• Successfully reduced outstanding accounts receivable by 25% within the first six months of employment, improving cash flow and minimizing bad debt risk.
• Collaborated with sales and customer service teams to resolve disputes and discrepancies, ensuring timely payment of invoices and maintaining strong client relationships.
• Developed and maintained comprehensive credit policies and procedures, ensuring compliance with industry best practices and regulatory requirements.
• Streamlined the monthly account reconciliation process, reducing time spent on manual tasks by 30% and improving accuracy of financial reporting.
• Proactively monitored customer accounts for potential risks, identifying issues early to prevent further escalation or financial loss.
• Consistently met or exceeded departmental targets for cash collection, days sales outstanding (DSO), and bad debt write-offs.
• Utilized advanced Excel skills to create detailed reports for senior management on key performance indicators (KPIs) related to credit control activities.
• Actively participated in cross-functional projects aimed at improving overall business processes, contributing valuable insights from a credit control perspective.
• Have handled accounts for clients like Coca Cola, McDonalds, Pfizer, CBRE, Iron Mountain, Loreal.
• Trained and mentored junior credit controllers, enhancing team performance through knowledge sharing and skill development.

Responsibilities as a Collections Specialist):

• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill.
• Find and contact clients to ask about their overdue payments.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.

Responsibilities as a Deductions Specialist):

• Communicated with internal teams to research claims to determine validity of deductions.
• Researched deductions and rebate compliance to determine if requests should be approved or denied.
• Researched and reconciled rebate deductions against related credit memos while reporting on deduction discrepancies.
• Researched deductions related to prompt pay discounts, sales tracing fees and administrative fees to determine validity of debit based negotiated contract agreements.
• Investigated payment deductions related to overages, shortages and damages.