Nazareth Ewart
Napier
Summary
Many years of experience across Retail, Entertainment industries. Professional, goals focused, results driven and customer satisfaction oriented. Offering a high level of skills, understanding and knowledge relating to sales, people management and best opportunities for increased revenue. Known for successfully managing high performance, productivity, relationship building, collaborative team work and clear communication with the ability to achieve desirable outcomes
Overview
9
9
years of professional experience
Work History
Store Manager / Regional Support
Merchant 1948
06.2022 - Current
- Lead, manage, and motivate store teams to achieve sales targets and deliver outstanding customer service.
- Recruit, train, and supervise store staff, providing coaching and development opportunities as needed.
- Develop and implement sales strategies to drive revenue growth and meet or exceed sales targets within the region.
- Monitor sales performance, inventory levels, and operational metrics, taking proactive measures to address any issues or opportunities.
- Ensure compliance with company policies, procedures, and standards across all retail locations.
- Maintain a visually appealing and organized store environment that reflects the company's brand and enhances the customer shopping experience.
- Oversee inventory management processes, including stock replenishment, inventory control, and merchandise presentation.
- Implement operational best practices to maximize efficiency, productivity, and profitability.
- Foster a culture of safety, teamwork, and continuous improvement within the store teams.
- Serve as the primary point of contact between store teams and upper management, providing regular updates and reports on store performance and initiatives.
- Conduct regular store visits to assess performance, provide support, and ensure consistency in operations and customer service standards across all locations.
North Island Visual Merchandiser
Play Retail
08.2021 - Current
- North Island Visual Merchandiser: with an impressive client list of technology, homeware, fashion & lifestyle brands! Different projects in various retailers across New Zealand! Created retail displays to highlight particular products and drive sales according to corporate strategy
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy
- Built effective partner store relationships to improve customer satisfaction
- Promoted new product releases and limited edition items to drive sales
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Covid 19 Advisor
Healthline
12.2021 - 11.2022
- In my free time/days off I am working alongside Medical Professionals to raise awareness of the Coronavirus and Covid 19 Vaccines! Daily health check ins on People who are self-isolating
- Providing Welfare needs
- Giving accurate and correct Reliable Information from (MOH)
- Working remotely from my home office.
Business Development Executive
EIMS
11.2021 - 06.2022
- Developed growth plans by identifying key clients, key targets and priority service lines
- Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided
- Networked with potential customers at national conferences to identify business development techniques and new revenue streams
- Developed and implemented contact quotas for cold calls, appointments and interviews based on company growth objectives and research on lead generation and prospect conversion
- Identified institutions and market sectors with potential for expansion of operations, networking with key partners and individuals to build awareness of company within key demographics
- Liaised with high-value accounts, fostering personal relationship and top-of-mind awareness to capture emerging business opportunities early.
Regional Training Manager
TEEG
11.2020 - 01.2022
- Planned and led training programs on Team development to enhance employee knowledge, engagement, satisfaction and performance
- Mentored team members to succeed and advance within department and company
- Analyzed each department's training needs and developed new training programs based upon data collected
- Conducted evaluations of training courses to uncover areas in need of improvement.
Store Manager
Timezone
11.2020 - 01.2022
- Responsible for all aspects of the store, the biggest focuses on Guest experience, and Business KPI's with driving a large team to make sure those standards are kept high at all times, Napier has received large amounts of praise on Google and Facebook for its high standards for Guests and has been recognised by our CEO for smashing all KPI targets and Napier consistently at number 1 from the day its opened
- My role consists of day to day management, report building and delivering, ordering, stock take, cash handling, team management, recruitment sales development to a small point
Casual Sales Assistant
Jeanswest
10.2020 - 03.2021
- Built and maintained relationships with peers and upper management to drive team success
- Fostered relationships with customers to expand customer base and retain business
- Highlighted target products with eye-catching signs, displays and shelf positions
- Handled money according to company policy
- Sold various products by explaining unique features and educating customers on proper application.
Sales Assistant/Shift Runner
Overland Merchant
06.2020 - 10.2020
- Supervised bank deposits and security procedures to support store opening and closing
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers
- Partnered with store leadership team to learn and understand management processes and reports
- Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
Casual Sales Assistant
Overland Merchant
06.2020 - 10.2020
- Built and maintained relationships with peers and upper management to drive team success
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue
- Listened to customer needs to identify and recommend best products and services
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
VM, Supervisor
Mountain Warehouse
10.2019 - 10.2020
Store Manager
Jay Jays
12.2018 - 12.2019
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Strengthened work flow productivity by hiring, managing and developing top talent
- Trained employees on additional job positions to maintain coverage of roles at all times
- Greeted and encouraged feedback from customers to implement in-store operational changes
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
Assistant Store Manager
Jay Jays
02.2019 - 09.2019
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Strengthened work flow productivity by hiring, managing and developing top talent
- Trained employees on additional job positions to maintain coverage of roles at all times
- Greeted and encouraged feedback from customers to implement in-store operational changes
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
Sales Assistant
Jay Jays
09.2018 - 02.2019
Sales Assistant/Shift Runner
Overland Merchant
01.2018 - 01.2019
Personal Assistant
The Screenies
01.2018 - 08.2018
- Organized personal and professional calendars, including reminders for upcoming meetings and events
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity
- Typed documents, updated websites and compiled information for meetings
- Screened telephone calls and inquiries and directed as appropriate
- Attended business meetings and took meeting minutes.
Mystery Shopper
01.2016 - 01.2018
Regional Operations Manager
John Adam LTD
01.2016 - 01.2018
- A proven Regional Operations Manager who has a passion for consistently striving for the best performance in terms of client satisfaction, operational delivery and commercial performance
- True leadership ability along with a history of nurturing and developing teams to reach their full potential
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets
- Improved regional processes by coming up with effective methodologies to handle customer complaints
- Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability
- Coordinated equipment sales and service functions to enhance efficiency and deliver optimum customer service.
PA For John Adam LTD
01.2015 - 01.2016
- Personal Assistant for John Adam LTD
- When wading through a number of transport operators or transport service providers, one stand out above the rest
- John Adam LTD provides excellent transport operators or transport service to the North Island Region
- Organized personal and professional calendars, including reminders for upcoming meetings and events
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity
- Screened telephone calls and inquiries and directed as appropriate
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
Education
High School Diploma -
NBHS
Fashion -
EIT
Skills
- People skills
- Organizational skills
- Team Development
- Sales Strategy
- Retail Operations
- Strategic development
- Focused on customer satisfaction
- Critical thinking
- Communication
- Profit and loss accountability
References
References Available on Request
Timeline
Store Manager / Regional Support
Merchant 1948
06.2022 - Current
Covid 19 Advisor
Healthline
12.2021 - 11.2022
Business Development Executive
EIMS
11.2021 - 06.2022
North Island Visual Merchandiser
Play Retail
08.2021 - Current
Regional Training Manager
TEEG
11.2020 - 01.2022
Store Manager
Timezone
11.2020 - 01.2022
Casual Sales Assistant
Jeanswest
10.2020 - 03.2021
Sales Assistant/Shift Runner
Overland Merchant
06.2020 - 10.2020
Casual Sales Assistant
Overland Merchant
06.2020 - 10.2020
VM, Supervisor
Mountain Warehouse
10.2019 - 10.2020
Assistant Store Manager
Jay Jays
02.2019 - 09.2019
Store Manager
Jay Jays
12.2018 - 12.2019
Sales Assistant
Jay Jays
09.2018 - 02.2019
Sales Assistant/Shift Runner
Overland Merchant
01.2018 - 01.2019
Personal Assistant
The Screenies
01.2018 - 08.2018
Mystery Shopper
01.2016 - 01.2018
Regional Operations Manager
John Adam LTD
01.2016 - 01.2018
PA For John Adam LTD
01.2015 - 01.2016
High School Diploma -
NBHS
Fashion -
EIT
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