NAZHAT SHAHEEN NISHA
Glen Eden,New Zealand
Overview
2026
2026
years of professional experience
Work History
Housekeeping Office Coordinator - Supervisor
Hilton Hotel
Auckland
2013 - Current
- Managed administrative workload as Office Coordinator, overseeing room assignments and guest readiness.
- Great at building and maintaining customer relationships
- Coordinated productivity for a team of over 20 staff across multiple shifts.
- Communicated daily with three or more departments to ensure operational efficiency.
- Assigned uniforms and ordered operational equipment to maintain adequate staffing levels.
- Promoted to Supervisor, demonstrating adaptability during challenging situations.
- Supervised Room Attendants and Public Area Attendants, ensuring alignment with daily requirements.
- Facilitate VIP arrivals - ensuring rooms are ready ahead of guest check-in.
- Emphasized teamwork and commitment to service excellence
Check in Agent
Air New Zealand
2013 - 2013
- Working for Air New Zealand also gave me great customer service experience.
- It gave me the opportunity to meet people from various places around the world, encouraging my passion for customer service.
- Provided wheelchair service for disabled passengers when needed.
Bar Tender / Cashier
Eden Park Catering
2013 - 2013
- Working as a bartender/cashier was my first step into the workforce.
- I learned great customer service experience and gained confidence in communicating with customers from this job.
- It was challenging during peak hours, which gave me experience in multi-tasking.
- I also learned great team player skills from this job.
Education
National Diploma in Business Management Level 6 - Auckland
International College of New Zealand
Auckland01-2015
Certificate in International Flight Attending - Auckland
Travel Careers And Training Ltd (NZ School of Tourism)
Auckland01-2013
Diploma in Aviation and Travel Level 5 - Top Diploma Student - Year 2013, Auckland
Travel Careers And Training Ltd (NZ School of Tourism)
Top Diploma Student - Year 2013, Auckland01-2013
Skills
- Customer relationship management
- Inventory management
- Team leadership
- Schedule coordination
- Housekeeping operations
- Quality assurance
- Staff training
- Time management
- Problem solving
- Invoice processing
- Health and safety compliance
- Prioritization skills
- Communication skills
- Quality improvement strategies
- Payroll administration
About Me
Highly motivated professional with a desire to take on new challenges.
Strong work ethic, great customer relationship manager, adaptable, and exceptional interpersonal skills.
Quick at mastering new skills Excellent problem-solving and communication capabilities to ensure high service standards, and a cooperative team culture
References
Gustavo Concha - Chief Concierge
Gustavo.Concha@hilton.com
029 978 2074 or 09 978 2074
Catherine De Guzman - Hotel Assistant Manager
Catherine.DeGuzman@Hilton.com
029 0202 2517
Timeline
Housekeeping Office Coordinator - Supervisor
Hilton Hotel
2013 - Current
Check in Agent
Air New Zealand
2013 - 2013
Bar Tender / Cashier
Eden Park Catering
2013 - 2013
National Diploma in Business Management Level 6 - Auckland
International College of New Zealand
Certificate in International Flight Attending - Auckland
Travel Careers And Training Ltd (NZ School of Tourism)
Diploma in Aviation and Travel Level 5 - Top Diploma Student - Year 2013, Auckland
Travel Careers And Training Ltd (NZ School of Tourism)