Nazia Tarannum
Auckland
Summary
Results-driven Salesforce Analyst with a proven track record at Mission Ready, excelling in data analysis and team collaboration. Adept at streamlining workflows and enhancing customer relationships, I leverage technical troubleshooting skills to deliver effective solutions. Committed to maintaining high standards of communication and attention to detail in all projects.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Saleforce Analyst/BA
Mission Ready
Auckland
08.2025 - Current
- Collaborated with team members to streamline project workflows effectively.
- Conducted research to gather relevant information for ongoing projects.
- Maintained positive working relationship with fellow staff and management.
Help Desk Support Specialist
Farmers
Auckland
02.2023 - 08.2025
- Responded to customer inquiries through phone and email channels.
- Diagnosed and resolved technical issues for Farmers' clients effectively.
- Assisted users with software applications and hardware troubleshooting processes.
Education
Associate of Applied Science - Information And Communication Technology
Auckland University of Technology
Auckland , Auk 02.2019 - 11.2020
Skills
- Data analysis
- Salesforce management
- Technical troubleshooting
- Report generation
- Customer relationship management
- Client support
- Attention to detail
- Effective communication
- Team collaboration
- Time management
Languages
English
First Language
Hindi
Advanced (C1)
C1
Timeline
Saleforce Analyst/BA
Mission Ready
08.2025 - Current
Help Desk Support Specialist
Farmers
02.2023 - 08.2025
Associate of Applied Science - Information And Communication Technology
Auckland University of Technology
02.2019 - 11.2020
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