Naziba Akhter Marzan
Mount Albert,AUK
Summary
Detail-oriented administrative professional with over 5 years of experience in office support. Skilled in process optimization, record maintenance, and enhancing workplace productivity. Recently completed a Master's in Applied Business with a focus on Human Resources from Unitec in Auckland. Eager to secure an HR administrative position to utilise organisational strengths and enhance office efficiency.
Overview
7
7
years of professional experience
Work History
Key Accounts Administrator (UoA and Woolworths)
Chubb Fire & Security
06.2024 - 09.2024
- Develop tailored plans for each account and identify growth opportunities
- Monitor account health, create monthly reports, reconcile transactions, and resolve discrepancies
- Coordinate with internal teams (e.g. finance) and branches to ensure seamless delivery and job completion
- Analyze trends to inform strategies and support account performance
- Work effectively in both structured and ambiguous environments, managing conflicting priorities with adaptability
- Ensure high-quality service that promotes loyalty and long-term engagement
- Proof documentation, produce content for templates and communications, and record/distribute meeting actions
Office Administrator
Matins Maintenance and Management Ltd
10.2023 - 05.2024
- Maintain data entry and document management systems to ensure compliance with company standards
- Manage accounts payable and receivable; reconcile banking transactions and communicate with accountants for tax-related matters
- Use Xero for invoicing and financials; create visually compelling content and presentations with Canva
- Oversee calendar management, filing systems, and general correspondence handling
- Streamline daily office activities through structured planning and strong multitasking
- Operate multi-line phone systems, route calls, deliver messages, and greet visitors professionally
- Receive and process invoices and orders efficiently while maintaining clear vendor communication
Customer Service Representative
One New Zealand
08.2019 - 07.2023
- Handled ~40 customer interactions daily and full sales process
- Prepared and clarified contracts
- Maintained records (digital + hard copy)
- Supported office admin tasks
- Built customer relationships and met KPIs
- Resolved complaints with empathy and professionalism
- Trained new staff on product knowledge and team performance
Customer Service Representative
Kmart New Zealand
04.2018 - 07.2019
- Assist customers with products query
- Assemble products for display
- Handle customer transactions at checkout
- Updating product information and pricing in the system
- Monitor health and safety issues
- Assisting with Stock take and preparing reports for Stock Control
Teaching Assistant
Otago Polytechnic Auckland International Campus
10.2017 - 03.2018
- Reinforce lessons presented by teachers through one-on-one or small group sessions
- Assist teachers with record-keeping and preparation of study material
- Assist with Social media marketing for the designated class and progress
Education
Master's - Applied Business, Major in HR
Unitec Institute of Technology
07.2022
Graduate Diploma - Information Technology
Otago Polytechnic
Auckland, NZ01-2018
Skills
- HR documentation management
- Interview scheduling
- Effective written communication
- Facilitating employee onboarding
- File management and organization
- Employee assistance and issue resolution
- Policy adherence and monitoring
- Bank reconciliation
Timeline
Key Accounts Administrator (UoA and Woolworths)
Chubb Fire & Security
06.2024 - 09.2024
Office Administrator
Matins Maintenance and Management Ltd
10.2023 - 05.2024
Customer Service Representative
One New Zealand
08.2019 - 07.2023
Customer Service Representative
Kmart New Zealand
04.2018 - 07.2019
Teaching Assistant
Otago Polytechnic Auckland International Campus
10.2017 - 03.2018
Master's - Applied Business, Major in HR
Unitec Institute of Technology
Graduate Diploma - Information Technology
Otago Polytechnic
Similar Profiles
Roger GibbRoger Gibb
Fire Alarm Engineer at Chubb Fire & SecurityFire Alarm Engineer at Chubb Fire & Security
Michael ColeMichael Cole
Security Technician at Chubb Fire & SecuritySecurity Technician at Chubb Fire & Security
THOMAS THOMPSONTHOMAS THOMPSON
Fire Technician at Chubb Fire & SecurityFire Technician at Chubb Fire & Security
Hashitha Bandara ThennakoonHashitha Bandara Thennakoon
Site Engineer(Client) at RIS Kurunegala (PVT) LTDSite Engineer(Client) at RIS Kurunegala (PVT) LTD
Temea HakopaTemea Hakopa
Domestic Cleaner at OCD cleaningDomestic Cleaner at OCD cleaning