Summary
Overview
Work History
Education
Skills
Timeline
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Naziba Akhter Marzan

Mount Albert,AUK

Summary

Detail-oriented administrative professional with over 5 years of experience in office support. Skilled in process optimization, record maintenance, and enhancing workplace productivity. Recently completed a Master's in Applied Business with a focus on Human Resources from Unitec in Auckland. Eager to secure an HR administrative position to utilise organisational strengths and enhance office efficiency.

Overview

7
7
years of professional experience

Work History

Key Accounts Administrator (UoA and Woolworths)

Chubb Fire & Security
06.2024 - 09.2024
  • Develop tailored plans for each account and identify growth opportunities
  • Monitor account health, create monthly reports, reconcile transactions, and resolve discrepancies
  • Coordinate with internal teams (e.g. finance) and branches to ensure seamless delivery and job completion
  • Analyze trends to inform strategies and support account performance
  • Work effectively in both structured and ambiguous environments, managing conflicting priorities with adaptability
  • Ensure high-quality service that promotes loyalty and long-term engagement
  • Proof documentation, produce content for templates and communications, and record/distribute meeting actions

Office Administrator

Matins Maintenance and Management Ltd
10.2023 - 05.2024
  • Maintain data entry and document management systems to ensure compliance with company standards
  • Manage accounts payable and receivable; reconcile banking transactions and communicate with accountants for tax-related matters
  • Use Xero for invoicing and financials; create visually compelling content and presentations with Canva
  • Oversee calendar management, filing systems, and general correspondence handling
  • Streamline daily office activities through structured planning and strong multitasking
  • Operate multi-line phone systems, route calls, deliver messages, and greet visitors professionally
  • Receive and process invoices and orders efficiently while maintaining clear vendor communication

Customer Service Representative

One New Zealand
08.2019 - 07.2023


  • Handled ~40 customer interactions daily and full sales process
  • Prepared and clarified contracts
  • Maintained records (digital + hard copy)
  • Supported office admin tasks
  • Built customer relationships and met KPIs
  • Resolved complaints with empathy and professionalism
  • Trained new staff on product knowledge and team performance

Customer Service Representative

Kmart New Zealand
04.2018 - 07.2019
  • Assist customers with products query
  • Assemble products for display
  • Handle customer transactions at checkout
  • Updating product information and pricing in the system
  • Monitor health and safety issues
  • Assisting with Stock take and preparing reports for Stock Control

Teaching Assistant

Otago Polytechnic Auckland International Campus
10.2017 - 03.2018
  • Reinforce lessons presented by teachers through one-on-one or small group sessions
  • Assist teachers with record-keeping and preparation of study material
  • Assist with Social media marketing for the designated class and progress

Education

Master's - Applied Business, Major in HR

Unitec Institute of Technology
07.2022

Graduate Diploma - Information Technology

Otago Polytechnic
Auckland, NZ
01-2018

Skills

  • HR documentation management
  • Interview scheduling
  • Effective written communication
  • Facilitating employee onboarding
  • File management and organization
  • Employee assistance and issue resolution
  • Policy adherence and monitoring
  • Bank reconciliation

Timeline

Key Accounts Administrator (UoA and Woolworths)

Chubb Fire & Security
06.2024 - 09.2024

Office Administrator

Matins Maintenance and Management Ltd
10.2023 - 05.2024

Customer Service Representative

One New Zealand
08.2019 - 07.2023

Customer Service Representative

Kmart New Zealand
04.2018 - 07.2019

Teaching Assistant

Otago Polytechnic Auckland International Campus
10.2017 - 03.2018

Master's - Applied Business, Major in HR

Unitec Institute of Technology

Graduate Diploma - Information Technology

Otago Polytechnic
Naziba Akhter Marzan