NAZLEA CAREW
Pakaranga,Auckland
Summary
I consider myself to be result orientated, organized, dedicated and hardworking individual with excellent attention to detail and willingness to go above and beyond in all my roles. I enjoy interesting, new and challenging experiences which allows myself to take ownership of my work. I come with over twenty years experience within customer service and office management experiences with a passion for the industry, therefore feel if given the opportunity would prove to be an asset to the company and team.
Overview
41
41
years of professional experience
Work History
Nanny/Caregiver
Tingey Family
Auckland , NZ
03.2022 - Current
- Currently caring for two boys aged ten and thirteen, along with their grandmother aged seventy-five with dementia.
- Communicated regularly with family regarding daily events and any concerns that may arise.
- Provided a safe environment for the children through supervision and guidance of their activities.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Supervisor/Health and Safety Officer
Spotless/Downer
Auckland , NZ
03.2020 - 02.2022
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Complied with company policies, objectives and communication goals.
- Analyzed key performance indicators to identify effective strategies.
- Tracked progress on projects and provided timely feedback to staff members.
Social Welfare Assistant
Reconnect Family Services
Auckland , NZ
03.2019 - 03.2020
- Worked for Reconnect Family Services who subcontracts for Oranga Tamariki, supervising access of young children who have been uplifted from Oranga Tamariki visiting parents.
- Provided care and support for staff in the houses of Oranga Tamariki for young children in emergency care.
- Transported young children in emergency and foster care to schools, Doctor appointments and holiday care programs.
- Conducted reports on the youth and their families when completing transportation of children for social workers.
- Liaised and worked together with social workers, completing shift logs via email.
Professional Nanny
Nanny Company
Christchurch , Auckland
02.2013 - 01.2014
- Worked for two difference families, caring for children ages three to sixteen year's old during my time with the Nanny Company down in Christchurch before relocating to Auckland.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Kept detailed records of daily activities including meals served, naps taken, outings attended.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Achieved cost-savings by developing functional solutions to problems.
Business Owner
Munchkin Land, Self Employed
Cape Town, South Africa
02.2008 - 10.2012
- Managed my own daycare in South Africa, ensuring daily operations ran smoothly.
- Established relationships with parents and guardians to foster strong communication regarding their child's progress.
- Supervised company social media and marketing efforts to expand brand awareness and attract new clients.
- Conducted regular inspections of the facility to ensure that it is clean, well-maintained and secure at all times.
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
Office Administrator of Accounts
Just Geysers (Casual)
Cape Town , South Africa
07.2010 - 09.2012
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Researched discrepancies in account balances and resolved issues with customers or other departments.
- Assisted with month-end closing activities such as preparing journal entries or reconciliations.
- Provided customer service by responding to inquiries from vendors, clients, staff members.
- Maintained accurate financial records and updated accounts receivable and payable ledgers.
Senior Office Administrator
Old Mutual
Cape Town, South Africa
10.2001 - 12.2007
- Monitored emails sent to general office mailbox accounts; responded or forwarded messages accordingly.
- Computed balances, totals or commissions to support accounting team.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted the fraud department with the all fraudulent enquiries.
- Answered phone calls from customers, clients, or other departments within the organization.
Health Insurance Administrator
Bankmed
Cape Town, South Africa
02.1997 - 09.2001
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Answered incoming calls and responded to customer inquiries.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prepared reports on various projects for management review.Developed spreadsheets to track project progress, budgets and other related data.
- Maintained filing system for important documents such as contracts and invoices.
Health Insurance Claims Adjudicator
Medscheme
Cape Town , South Africa
07.1994 - 01.1997
- Calculated benefit payments based on policy terms, coverage limits, and applicable regulations.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Resolved customer complaints related to insurance claim processing.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Collaborated with fellow team members to manage large volume of claims.
Health Insurance Claims Adjudicator
Cape Medical Plan
Cape Town , South Africa
01.1983 - 06.1994
- Accurately processed large volume of medical claims every shift.
- Verified insurance coverage and eligibility for services provided.
- Attended continuing education seminars related to changes in laws or regulations governing health insurance policies.
- Conducted reviews of medical records for compliance with payer requirements.
- Maintained accurate documentation of all activities related to claim adjudication.
Education
First Aid Certificate -
St Johns
Auckland 01-2023
Healthy And Safety Certificate -
Safety in Action
Auckland03-2021
Hazardous Substance And Chemical Certificate -
Safety in Action
Auckland 02-2021
Level 5 Certificate - Child Development
Careers Academy
Auckland 07-2017
Certificate - Business Administration And Management
Old Mutual (In House Job Training)
South Africa01-2004
Skills
- Excellent Customer Service Skills
- Exceptional communication and interpersonal skills
- Intermediate to Advance Computer skills
- Data Entry knowledge and experiences
- Teamwork and Collaboration
- Trustworthy, Honest and reliable
- Fast learner, ability to pick up new skills quickly and willingness to learn
- Motivated and committed
- Account Management skills
- Analytical and logical thinker
Accomplishments
- Managed my own business, solving complex problems within a minimum time frame.
- Managed to stay consistent in running my own business whilst working part time for a plumbing insurance company managing the accounts and book work.
- Attended and completed various office management and health and safety courses.
Languages
English
Full Professional
Afrikaans
Full Professional
References
References available upon request.
Timeline
Nanny/Caregiver
Tingey Family
03.2022 - Current
Supervisor/Health and Safety Officer
Spotless/Downer
03.2020 - 02.2022
Social Welfare Assistant
Reconnect Family Services
03.2019 - 03.2020
Professional Nanny
Nanny Company
02.2013 - 01.2014
Office Administrator of Accounts
Just Geysers (Casual)
07.2010 - 09.2012
Business Owner
Munchkin Land, Self Employed
02.2008 - 10.2012
Senior Office Administrator
Old Mutual
10.2001 - 12.2007
Health Insurance Administrator
Bankmed
02.1997 - 09.2001
Health Insurance Claims Adjudicator
Medscheme
07.1994 - 01.1997
Health Insurance Claims Adjudicator
Cape Medical Plan
01.1983 - 06.1994
First Aid Certificate -
St Johns
Healthy And Safety Certificate -
Safety in Action
Hazardous Substance And Chemical Certificate -
Safety in Action
Level 5 Certificate - Child Development
Careers Academy
Certificate - Business Administration And Management
Old Mutual (In House Job Training)
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