NEAL MEHTA
Auckland,Auckalnd, New Zealand
Summary
Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.
Overview
8
8
years of professional experience
Work History
Senior System Analyst
FONTERRA, HCL
Auckland
07.2020 - Current
- Partners with IT team members and client community to deliver IT services that utilize underlying technology solutions in support of business objectives to improve productivity
- Take over Project Manager responsibilities for mid-sized and important projects in Enterprise Resource Planning (ERP) area
- Troubleshoot hardware and software issues related to interconnected services Maintenance of users and space within database
- Troubleshooting various issues and questions that come up,related to users' sessions
- Troubleshoot, Install, configure and Tune OS & Applications,hardware and software issues mainly on Oracle & hardware and RHEL OS
- System Administration tasks, software and hardware support,system configuration, backups, system monitoring,performance tuning, and troubleshooting
- Works under minimal supervision
- Utilized different methods to troubleshoot software and hardware issues
- Created all troubleshooting documentation and distributed it to team members and key stakeholders
- Escalated project-related issues quickly to help rectify problems and avoid delays
- Identified areas that could be improved through specific processes and addition of new software
- Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs
- Balanced multiple projects by completing and updating documentation, managing scope, and adjusting schedules
- Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements
- Communicated and explained business requirements to team members to understand and implement functional demands
Client Site Support Engineer
Auckland, DXC TECHNOLOGY
Auckland, AUK
07.2018 - 07.2020
- Take ownership of and effectively troubleshoot and manage high-visibility, escalated customer issues
- Work well in fast-paced time-sensitive environment
- Provides 2nd level support on all workstation-related issues
- Provide software installation, training, and distribution for new laptops
- Understand ITIL Processes like incidents Management, Problem
- Provides in-depth analysis of technical support data to improve efficiency, productivity, and customer satisfaction
- Provide support for mobile devices, printers, a/v and conferencing, software & hardware issues
- Actively listen to customers' requests, confirming full understanding before addressing concerns
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Identified issues, analyzed information, and provide solutions to problems
- Offered friendly and efficient service to customers, and handled challenging situations with ease
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution
- Carried out day-to-day duties accurately and efficiently
- Monitored company inventory to keep stock levels and databases updated
Technical Support Engineer
FUJITSU
Auckland, New Zealand, Auckland
07.2014 - 07.2018
- Work on driving improvement actions with Duty managers/ Team managers
- Manage contract and queue with all tickets end to end working closely with shift leads and Duty managers/ Team
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment
- Documented faults and bugs for referral to development staff for use in updates
- Traveled on customer site visits to respond to specific technical questions
- Served as primary point of contact for support relating to owned solutions and products.
- Maintained response times to support business continuity
- Provided guidance on installing and integrating new hardware components and software to remote clients
- Explained technical information in clear terms to promote better understanding for non-technical users
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
Education
Diploma in Cybersecurity - CyberSecurity
UNITECH INSTITUTE OF TECHNOLOGY
Auckland, NZ11.2022
Advanced Computer Application - Information Technology
DEPARTMENT oF ELECTRONICS AND ACCREDITATION oF COM
INDIA07.2006
Diploma - Industrial Engineering
DIPLOMA iN COMPUTER APPLICATION (NZQA LEVEL 5)
INDIA07.2003
Skills
- SKILLS SUMMARY
- WINDOWS
- Strong TCP/IP Networking knowledge
- Strong leadership, teamwork, organizational, facilitation, and interpersonal skills,
- Ability to work across functional lines and at many levels
- Strong proficiency in VMware and cloud management technologies
- System and program efficiency
- Troubleshooting
- Network analytics
- Technical Analysis
- Technical Writing
- Product development
- Analytical and Critical Thinking
- Organization and Time Management
- Self-Motivated
- Multitasking Abilities
- Attention to Detail
- Critical Thinking
- Database reporting
Accomplishments
- Manage numerous accounts concurrently and strategically
- Have experience migrating current and new applications from an on-prem environment toan AWS environment within the OS
- AZURE
- Strong analytical, problem-solving and decision-making capabilities
- Hands-on knowledge of Azure-500 (Microsoft Azure Security Technologies Training
- CISCO
- Ongoing maintenance and support of solution components (e.g
- Patching, upgrades,capacity reviews, lifecycle management)
- SPLUNK
- Virtual Infrastructure Experience
- Windows Infrastructure Experience
Timeline
Senior System Analyst
FONTERRA, HCL
07.2020 - Current
Client Site Support Engineer
Auckland, DXC TECHNOLOGY
07.2018 - 07.2020
Technical Support Engineer
FUJITSU
07.2014 - 07.2018
Diploma in Cybersecurity - CyberSecurity
UNITECH INSTITUTE OF TECHNOLOGY
Advanced Computer Application - Information Technology
DEPARTMENT oF ELECTRONICS AND ACCREDITATION oF COM
Diploma - Industrial Engineering
DIPLOMA iN COMPUTER APPLICATION (NZQA LEVEL 5)
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