Top-notch Relationship Banker with solid background in Banking Industry having 12 years experience. Effective at building positive relationship with clients by providing excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Neelam
Banker
Auckland,A
Summary
Overview
13
years of professional experience
Work History
Deputy Branch Manager
ICICI Bank Ltd
07.2019 - 06.2023
Job overview
- Supervising & Monitoring of Front Desk Officers and Tellers and Contract Staff in terms of productivity & other issues.
- Reduce the waiting time for customers in branch, Controlling of Transfers ,RTGS and NEFT, Reconciliation of Cash and Remittance
- Completed day-to-day duties accurately and efficiently.
- Ensuring adherence to all regulatory compliance viz KYC, AML and other RBI guidelines & prescribed regulations of the bank.
- Completed audits and checklists to achieve regulatory compliance
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Axis Bank
Deputy Manager
08.2010 - 03.2019
Job overview
- Handling verification of Cash receipt and payments, Transfer, Clearing cheques and NEFT/RTGS and ensuring transaction carried out within prescribed TAT without errors.
- Handling Forex transactions Like TCDC cards and Outward remittance.
- Verification of fortnightly Cash Reports and Monthly reports of branch.
- Ensure compliance within Banking rules, Regulations & procedures Handling Statutory notices received from Income Tax department.
- Looking Branch Administration work like server issue, stationery indent, deal with all vendors related in branch banking.
- Handling Stock like Welcome Kit, Cheque books and Debit card.
- Assumed senior management workloads in absence of Senior manager to maintain operations continuity.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
Education
Tilak Raj Chhadha Institute of Management And TechYamunanagar
MBA from Finance And Marketing
10.2008
University Overview
Govt PG CollegeKarnal
Bachelor of Commerce
06.2005
University Overview
Skills
- Cash Management
- Compliance Assessment
- Operational Efficiency
- Calm Under Pressure
- Problem-Solving
- Organization and Time Management
- Customer Service and Assistance
- Decision-Making
- Willing to Learn
- Adaptable to Market Fluctuations
- Relationship Building and Management
- Multitasking Abilities
Accomplishments
Accomplishments
- Supervised team of 5 staff members.
- Achieved 5 Star Branch Score in IAD Report.
- Won Award in Welcome 2022 Contest in Jan 2022.
- Won certificate in Gold loan Match Days in Jan 2022.
- Won certificate in Gold Loan Mahasangram Jan 2022.
- Qualified in Top 10 SP's in RIB Hall of Fame in Pan India 2021.
- Won Award in Frontline Heroes in Personal Loan Contest 2021.
- Won Shield in outstanding Performance in group safeguard attachment with Jewel loans in Jan 2020.
- Won Three Times Domestic tour in Life Insurance contest in 2015, 2016 and 2018.
- Got Best Performance Certificate in CASA Contest in 2014, 2015, 2016 and 2018.
- Won Domestic tour in Mutual Fund Contest in 2017 & 2018.
- Won Trophy in Life Insurance Contest in March 2016.
Languages
English
Professional Working
Timeline
ICICI Bank Ltd
Deputy Branch Manager
07.2019 - 06.2023
Deputy Manager
Axis Bank
08.2010 - 03.2019
Tilak Raj Chhadha Institute of Management And Tech
MBA from Finance And Marketing
Govt PG College
Bachelor of Commerce
Similar Profiles
Wesam Waleed Jameel AL-deenWesam Waleed Jameel AL-deen
Lulu Gate Company (Benz Cookies) at Salesman / Deputy Branch ManagerLulu Gate Company (Benz Cookies) at Salesman / Deputy Branch Manager
Anup KumarAnup Kumar
KOTAK MAHINDRA BANK LIMITED at DEPUTY MANAGERKOTAK MAHINDRA BANK LIMITED at DEPUTY MANAGER
SAI RAMBHASAI RAMBHA
KOTAK MAHINDRA BANK LTD at DEPUTY MANAGERKOTAK MAHINDRA BANK LTD at DEPUTY MANAGER