Neelam Goundar

• Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
• Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
• Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
• Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
• Arranged bedding and cushions to enhance patient comfort in bed and chairs.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Transported patients between rooms and appointments or testing locations.

• Carried out day-to-day duties accurately and efficiently.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Increased customer satisfaction by resolving issues.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals and materials properly and with caution.
• Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
• Worked alongside other cleaners to complete jobs in corporate office buildings.
• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

• Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
• Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
• Evaluated employee performance and developed improvement plans.
• Maintained controls over expenses and inventory for optimal budget tracking.

• Handled equipment, chemicals and materials properly and with caution.
• Ordered new cleaning supplies for upcoming jobs.
• Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
• Worked alongside other cleaners to complete jobs in corporate office buildings.

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• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.