NEELAM PATEL
Pokeno,AUK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Probation Officer
Department of Correction
Manurewa, Auckland
12.2022 - Current
- Monitored criminal activity of probationers to ensure compliance with court-ordered terms and conditions.
- Developed case management plans for offenders, including referrals to community resources and services.
- Conducted home visits to assess living conditions and verify employment status of clients.
- Provided guidance and support to probationers on issues related to substance abuse, mental health, education, and job training.
- Maintained detailed records of client progress in accordance with departmental guidelines.
- Assessed risk levels for each offender by evaluating factors such as prior criminal history and personal characteristics.
- Created individualized treatment plans for clients based on their needs and circumstances.
- Participated in parole hearings as a representative of the court system.
- Facilitated communication between probationers, their families, employers, law enforcement officers, attorneys, social workers, and other stakeholders involved in the process.
- Educated clients about applicable laws and regulations governing their behavior while on probation.
- Prepared reports summarizing activities conducted during supervision period.
- Advised courts on sentencing recommendations based upon thorough assessments of defendants' backgrounds.
- Maintained positive relationships with offenders and family members through weekly visits.
Service Facilitator
Healthcare NZ
Albany, Auckland
05.2022 - 12.2022
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Oversaw day-to-day activities of residents in Rehab, Retirement village facility & private facilities
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Coordinated referrals and direct support for support workers & clients.
- Improved operations through consistent hard work and dedication.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Worked with clients to improve life choices and maximize the benefits of programs.
- Prepared a variety of different written communications, reports, and documents.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
- Maintained energy and enthusiasm in a fast-paced environment.
- Handled 50 calls per day to address customer inquiries and concerns.
- Adhered to social distancing protocols and wore mask or face shield.
Support Officer
Ministry Of Justice
Manukau, Auckland
03.2022 - 05.2022
- Created, prepared and delivered reports to various departments.
- Streamlined processes to maximize operational results.
- Prepared reports to assist business leaders with key decision-making and strategic operational planning.
- Tracked and documented metrics, and evaluated trends.
- Prepared agendas and took notes at meetings to archive proceedings.
- Monitored front areas so that questions could be promptly addressed.
- Achieved specific team objectives and collection activities.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
- Completed forms, reports, logs and records to quickly handle all documentation.
- Assisted coworkers and staff members with special tasks on daily basis.
Junior Property Manager
Ray White Northside Property Management
Northshore, Auckland
02.2022 - 04.2022
- Dealing with water care regarding water bills for different properties
- Drafting various notices, miscellaneous applications etc
- Organizing & attending the viewing with Senior Property Managers
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Maintained sufficient number of units market-ready for lease.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
Personal Assistant to the Principal
Adv. Balraj Kharb
Haryana, India
02.2021 - 10.2021
- Client counseling, legal aid
- Research work related to Criminal, Civil, Family & Corporation Law matters
- Produced high-quality documents, spreadsheets, and presentations for internal and customer- facing needs
- Case follow-up in the High Court & District Court
- Drafting various notices, miscellaneous applications, petitions, etc
- Learn the procedure of e-filling the matter during the customer-facing-19 period
- Appeared before Hon’ble high court & District Court through video conferencing in PILs
- Delivered clerical support by handling a range of routine and special requirements
- Sorted and organized files, spreadsheets, and reports.
- Sourced and ordered office equipment and supplies.
Intern
Adv. Ramesh Chandra Sharma
Harda, Madhya Pradesh
05.2018 - 06.2018
- Client counseling, legal aid
- Produced high-quality documents, spreadsheets, and presentations for internal and customer- facing needs
- Delivered clerical support by handling range of routine and special requirements
- Sorted and organized files, spreadsheets and reports
- Completed a range of simultaneous job tasks to support professor's academic, research and operational needs
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail
- Prepared meeting materials and took clear notes to distribute to stakeholders
- Restocked office supplies and retrieved files for staff.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
Intern
One Tech Legal Solution
Indore, Madhya Pradesh
05.2017 - 06.2017
- Research work, client counseling, filling up the form, drafting
- Produced high-quality documents, spreadsheets, and presentations for internal and customer- facing needs
- Delivered clerical support by handling a range of routine and special requirements
- Sorted and organized files, spreadsheets, and reports
- Completed a range of simultaneous job tasks to support professor's academic, research and operational needs
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail
- Took detailed meeting minutes, prepare meeting rooms and compiled paperwork to support department
- Achieved management recognition by designing and implementing special projects during the internship
- Worked on projects using knowledge gained in classes to put together recommendations for issues
- Collaborated in a professional team to solve workflow issues.
Education
Bachelor of Law -
PIMR
2020
Higher Secondary - Accounting and Business Management
Sunflower Higher Secondary School (M.P Board)
2013
10th International Conference -
Prestige Institute of Management And Research
IndoreSkills
- Court Report Documentation
- Corrections Experience
- Community Service Programs
- Court Procedures
- Field Supervision
- Verbal and Written Communication
- Exceptional Communicator
- Report Writing
- Public Speaking
- Case Management
- Problem Solving Expertise
- Behavioral Counseling
Certification
- Full NZ Driving License
- Pou Hapori Iho Certificate issued by Department of Correction
Timeline
Probation Officer
Department of Correction
12.2022 - Current
Service Facilitator
Healthcare NZ
05.2022 - 12.2022
Support Officer
Ministry Of Justice
03.2022 - 05.2022
Junior Property Manager
Ray White Northside Property Management
02.2022 - 04.2022
Personal Assistant to the Principal
Adv. Balraj Kharb
02.2021 - 10.2021
Intern
Adv. Ramesh Chandra Sharma
05.2018 - 06.2018
Intern
One Tech Legal Solution
05.2017 - 06.2017
Bachelor of Law -
PIMR
Higher Secondary - Accounting and Business Management
Sunflower Higher Secondary School (M.P Board)
10th International Conference -
Prestige Institute of Management And Research
- Full NZ Driving License
- Pou Hapori Iho Certificate issued by Department of Correction
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