Neelam Sharma
Auckland,AUK
Summary
Dynamic Assistant Practice Manager at Bishop Medical Centre with a proven track record in enhancing patient care quality and optimizing billing procedures. Skilled in electronic health records and negotiation, I fostered teamwork and collaboration, leading to improved revenue collection and exceptional client satisfaction through tailored service delivery.
Professional with solid background in healthcare management, ready to drive operational excellence in clinical setting. Adept at optimizing workflows, ensuring regulatory compliance, and enhancing patient experience. Strong ability to lead and collaborate with teams, adaptable to changing environments, and focused on achieving measurable outcomes. Skilled in staff management, financial oversight, and strategic planning.
Overview
15
15
years of professional experience
Work History
Assistant Practice Manager
Bishop Medical Centre
02.2015 - Current
- Enhanced staff communication and collaboration with regular team meetings and training sessions.
- Established a welcoming atmosphere for patients through exceptional customer service at every touchpoint within the practice environment.
- Managed billing procedures, leading to increased revenue collection rates without compromising patient relationships.
- Assisted in the recruitment, hiring, and training of new staff members to support practice growth and excellence in patient service delivery.
- Facilitated improvement in overall patient care quality, implementing best practices for documentation and recordkeeping.
- Developed and implemented office policies to ensure a smooth running practice and better patient experience.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed close working relationships with front office and back office staff.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Dress Making
All Clothing Solutions
04.2011 - 12.2014
- Exceeded client expectations through careful attention to detail in each stage of the dressmaking process, from initial consultation to final fitting.
- Conducted regular inventory checks to maintain optimal stock levels of fabrics, trims, and other essential materials used in dressmaking processes.
Dress Maker
Roop Darshan
01.2010 - 04.2011
- Assisted clients with selecting appropriate fabrics, color palettes, and design elements to achieve desired aesthetics for their dresses.
- Improved time management by prioritizing tasks effectively during high-demand periods, such as wedding seasons or prom events.
- Collaborated with clients to create unique and tailored designs, ensuring their vision was brought to life.
- Increased repeat business by delivering excellent customer service throughout the entire dressmaking experience.
- Enhanced client satisfaction by providing personalized dress design consultations and fitting sessions.
Education
NZ Certificate In Real Estate (salesperson L-4) - Residential Sales
Open Polytechnic
New Zealand10-2022
Diploma in Fashion Technology - Fashion Design
New Zealand Institute of Fashion Technology
Auckland, NZ11-2009
Master of Arts - English Language
Punjab University Chandigarh
GHG Khalsa College Gurusar Sudhar Ludhiana04-1996
Skills
- Negotiation
- Electronic health records
- Employee performance
- Strategic business planning
- Continuous improvement
- Teamwork and collaboration
Languages
English
Hindi
Punjabi
Timeline
Assistant Practice Manager
Bishop Medical Centre
02.2015 - Current
Dress Making
All Clothing Solutions
04.2011 - 12.2014
Dress Maker
Roop Darshan
01.2010 - 04.2011
NZ Certificate In Real Estate (salesperson L-4) - Residential Sales
Open Polytechnic
Diploma in Fashion Technology - Fashion Design
New Zealand Institute of Fashion Technology
Master of Arts - English Language
Punjab University Chandigarh
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