NEELESH MUDALIAR
Albany
Summary
Results-driven employment services professional with 20+ years’ experience across management, auditing, and frontline customer-facing roles. Proven success in case management, employer engagement, training, and client outcomes. Adept at supporting diverse clients into sustainable employment through strong interpersonal, planning, and negotiation skills. Extensive experience with MSD systems and employer networks across Auckland.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Case Manager
Ministry of Social Development
01.2023 - Current
- Support clients into work, training, or retirement through targeted case management.
- Build rapport with job seekers and refer them to training, support services, and job opportunities.
- Maintain accurate, confidential records and support clients through challenging transitions.
- Collaborate with internal teams to deliver employment-focused outcomes.
Business Owner / Manager
Mad Mex
01.2017 - 01.2023
- Recruited, trained, and managed staff — providing firsthand understanding of employer needs.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Managed payroll, rosters, and compliance — transferable skills for employer engagement.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Internal Auditor & Senior Internal Auditor
Woolworths Ltd – Progressive Enterprises
01.2008 - 01.2017
- Conducted audits and compliance checks across stores and departments.
- Areas of Focus – Staff Recruitment, Health & Safety, Compliance with NZ and Australian Employment legislation, Finance and Management
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
Service & Admin Manager
Foodtown Meadowbank
01.2007 - 01.2008
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Customer Service, Recruitment, Office Administration including banking and reconciliations, Health and Safety, Training, and Compliance.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
Store Manager / Area Consultant
McDonald’s NZ Ltd
01.1998 - 01.2005
- Recruited, trained and managed large staff across multiple stores
- Delivered high performance and won multiple leadership awards
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Management Studies - Management, Accounting
University of Waikato
01-1996
Skills
- Employer Engagement & Job Matching
- Case Management (MSD)
- Client Advocacy & Career Planning
- Interview Coaching & Work Readiness
- Customer Service & Relationship Building
- Labour Market Knowledge
- Training & Development
- Documentation & Privacy Compliance
- Systems: SWIFTT, CMS, PayGlobal, MS Office, Deputy, SAP, Employment Hero
- Case management
Certification
- McDonald’s Diploma – Operations Consultant Course
- Operations Management & Leadership Training
ADDITIONAL INFORMATION
- Full NZ Driver’s Licence
- NZ Citizen
- References Available on Request
Timeline
General Case Manager
Ministry of Social Development
01.2023 - Current
Business Owner / Manager
Mad Mex
01.2017 - 01.2023
Internal Auditor & Senior Internal Auditor
Woolworths Ltd – Progressive Enterprises
01.2008 - 01.2017
Service & Admin Manager
Foodtown Meadowbank
01.2007 - 01.2008
Store Manager / Area Consultant
McDonald’s NZ Ltd
01.1998 - 01.2005
Bachelor of Management Studies - Management, Accounting
University of Waikato
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