Neera Devi

• Patent Law: Understanding of patent filing, prosecution, and maintenance processes.
• Docketing & IP Management Software: Proficiency with Anaqua docketing system. Monitoring, recording and reporting of patent and design applications.
• Monitoring patent office actions and responses.
• Document Management: Organising, and maintaining IP-related documents (patents). Updating the IP database to reflect the status of each patent or design
• IP Portfolio Management: Tracking renewals, deadlines, and status updates for patents.
• Record Keeping: Ensuring proper documentation and filing of intellectual property agreements and correspondence.
• Provided administrative support to the IP department by organizing and maintaining IP files and records.
• Database Management: Familiarity with IP databases like USPTO, WIPO.
• Entered data into spreadsheets, maintained databases, and ensured the accuracy and confidentiality of records.
• Legal Correspondence: Managed and organised communication regarding IP matters, ensuring timely responses, proper documentation, confidentiality and accuracy.
• Acted as the first point of contact for internal and external communication on behalf of senior management.
• Provided administrative support to patent attorneys with correspondence and managing legal documents.
• Drafted, proofread, and sent emails, memos, and other forms of IP-admin communication on behalf of the office.
• Raising queries to clarify accuracy in data. Processing information and communications received.
• Scheduling & Calendar Management: Coordinated meetings, appointments, and organised itineraries plus travel needs for IP department heads.
• Performed routine office tasks such as maintaining calendars, and answering calls related to patent matters.
• Coordinated meetings, managed schedules and handled inquiries related to schedules and calendars.
• Stakeholder Liaison: Communicating with internal teams, external counsel, and agencies regarding IP and billing matters.
• Reporting: Preparing regular IP status reports and updates for senior management or stakeholders.
• Preparing documents: Power of Attorneys, Assignments
• Problem-Solving: Identifying and addressing IP-related challenges, such as inaccuracy in information. Technical basic IT-related troubleshooting with devices and office hardware such as printers, cameras, tv.
• Time Management: Prioritizing tasks to meet filing/billing deadlines and maintain IP records.
• Multitasking: Handling multiple IP cases and administrative duties simultaneously while ensuring compliance.
• Process Improvement: Identifying inefficiencies in IP management processes and implementing improvements. Training and Development of improved processes. Providing support to users.
• Microsoft Office Suite: Proficient in Excel, Word, and PowerPoint for reporting, documentation, and presentations. Setting up presentations for external and internal presenters on Microsoft Teams ensuring the audience both present in person and online can experience the presentation seamlessly.
• Document Preparation: Prepared reports, presentations, and other documents as requested by managers or clients.
• Assisted in creating presentations and reports, ensuring all data was accurate and visually appealing.
• Attention to Detail: Ensuring accuracy in IP documents.
• IP Compliance: Ensuring the company adheres to IP laws and regulations, and managing international filings.
• Financial Support: Processed and reviewed vendor invoices for accuracy and compliance, ensuring timely payments and resolving discrepancies.
• Some reconciliation activities with comparing records such as Remittance Advice and payment documents to identify discrepancies.
• Managed high-volume invoice processing.
• Contributing to improvement in payment cycle efficiency with continuous improvement strategies.
• Utilized accounting software SAP ERP to process, track and record one-time invoices.
• Managed expense reports and processed purchase orders, ensuring compliance with company budget policies.
• Maintaining financial billing records.
• Coordinating payment activities with Accounts Payable.
• Liaising with company Accounts and Finance teams for all IP finance matters.
• Office Organization: Managed office supplies, maintained filing systems (physical and digital), and organized office events or meetings.
• Office Operations: Oversaw day-to-day office operations, including facility management, vendor coordination, and ensuring a smooth workflow.
• Inventory & Supply Management: Managed office supply inventory, placed orders, and ensured that all office equipment was in good working condition.
• Team Coordination: Managed office task workflows and provided support to various departments to improve efficiency.
• Event Planning: Organized office social events, team-building activities, and client visits or presentations. Assisted visitors with their needs.
• HR & Payroll Support: Assisted with onboarding new employees and managing employee records.

• Quickly learned new skills, procedures and applied them to daily tasks, improving efficiency and productivity.
• Exceeded goals through excellent attention to detail, task prioritizations and producing high standard of work.
• Proficient in Word, Excel and Outlook with day to day admin duties.
• Trained employees to execute tasks in accordance with company documents and standards
• SAP ERP User Proficient
• Maintained training records for all employees on file and Training Matrix/Training Assistance Program
• Developed and maintained courteous effective working relationships to achieve goals and targets.
• Worked closely with Core Team, Engineers, Production Managers, Maintenance teams, Setters and Plastic Technicians to maintain optimum levels of written and verbal communication to effectively complete projects.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Supported Team Leader and MWOP with their daily tasks
• Ensuring Production and Quality Targets are met
• Using KPI to measure improvement activities
• On Job Trainer Development Completion: Train the Trainer course, Health and Safety, Dealing with Difficult people, Product Knowledge, Matrix record-keeping and role observations.

• Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
• Sampled and tested final products to check conformance with production tolerances.
• Working with team to produce up to standard products and meeting daily targets.

• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Addressed passengers' concerns about delayed and canceled flights and resolved issue through communication.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Resolved problems, improved operations and provided exceptional service.
• Relayed updates and information to passengers after confirming key details with pilot, ground staff and Cabin Crew.
• Maintaining flexibility with ever changing rosters

• Communicating via phone and email to liaise with customers and other stores via phone and email regarding bookings and queries
• Opened store independently when needed and processed bank drop for Store manager.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Disseminated safety information and monitored employee compliance with regulatory and organisational policies.
• Collaborated with Store Manager and other stores to achieve customer satisfaction.
• RetailPro software proficient
• Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
• Kept records in RetailPro to maintain inventory data by entering and updating information.
• Collected, sorted, distributed and sent mail and packages.

Assisted customers with prompt and polite support in-person and via telephone. Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Provided customer service by selling tickets, directing guests to correct locations, working on premier event, answering questions, assisting patrons of all ages and needs. Complied with health and sanitation practices and procedures.

Applied excellent organisational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors. Enhanced operational efficiency by using slow periods to restock employee and customer supplies.

Organised store merchandise racks, maintained visually appealing environments, greeted customers, helped locate merchandise, suggested suitable options, used POS system to process sales, answered product questions with up-to-date knowledge of sales and store promotions.