Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Additional Details
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Neeraj Baghel

Auckland,AUK

Summary

Versatile and accomplished banking professional with 14+ years of experience in branch operations, compliance, customer service, and business growth. Recently completed a Master’s in Business Informatics (Level 9, NZQF) in Auckland, and certified in Data Science from IIM Rohtak. Proven leader with strong expertise in KYC, AML/CFT, CRM systems, and audit-readiness. Holds a 3-year open work visa in New Zealand and now seeking to contribute to the local banking sector.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Manager – Branch Head

Bandhan Bank Ltd.
03.2023 - Current
  • - Led a high-performing branch team; oversaw liabilities, assets, and third-party product sales.
  • - Ensured operational and compliance excellence via regular audits and KYC tracking.
  • - Maintained AOP goals, inbound/outbound activity tracking, and relationship deepening.
  • - Mentored new staff and developed capability within the team across business functions.

Senior Manager – Branch Operations Head

Axis Bank Ltd.
03.2013 - 01.2023
  • - Directed all branch operations ensuring RBI-aligned compliance, audit success, and team efficiency.
  • - Managed locker operations, death claims, cash, Demat, and customer dispute resolution.
  • - Implemented CRM-based client engagement and guided team on lead management.

Assistant Manager – Customer Service Manager

ICICI Bank Ltd.
08.2009 - 03.2013
  • - Delivered seamless customer service and operational support across banking functions.
  • - Handled demat desk, RTGS/NEFT, account openings, FDRs, and salary processing.
  • - Ensured timely product delivery (ATM cards, cheque books, etc.) and accurate record-keeping.

Education

Master of Business Informatics - Level 9

ICL Business School
07.2025

Postgraduate Banking Certification - undefined

ICICI Manipal Academy
01.2009

Bachelor of Science - Chemistry & Life Sciences

K.C. College, University of Mumbai
01.2007

Skills

  • Core Banking Systems (Finacle, CRM Next, Flexcube)
  • MS Excel (Advanced), PowerPoint, Word
  • Audit & Compliance Monitoring Tools
  • CRM Systems, DSR Reporting
  • Power BI (Foundational Knowledge)

Certification

  • Data Science Certification – IIM Rohtak
  • NISM – Securities Markets
  • IRDA – Insurance Distribution
  • NCDO – Demat Operations
  • AML/CFT & KYC Compliance Training

Languages

English
Hindi

Timeline

Senior Manager – Branch Head

Bandhan Bank Ltd.
03.2023 - Current

Senior Manager – Branch Operations Head

Axis Bank Ltd.
03.2013 - 01.2023

Assistant Manager – Customer Service Manager

ICICI Bank Ltd.
08.2009 - 03.2013

Postgraduate Banking Certification - undefined

ICICI Manipal Academy

Bachelor of Science - Chemistry & Life Sciences

K.C. College, University of Mumbai

Master of Business Informatics - Level 9

ICL Business School

Additional Details

  • Location: Auckland, New Zealand
  • Work Eligibility: 3-Year Open Work Visa (Valid)

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