Neeraj Parmar
Rotorua,BOP
Summary
Dedicated and results-driven hospitality professional with over nine years of experience in the hotel industry. Proven expertise in overseeing daily operations, enhancing guest satisfaction, and optimizing front desk processes to ensure smooth and efficient service delivery. Adept at managing a diverse team, resolving complex guest issues, and implementing strategic initiatives that drive revenue and improve operational efficiency. Known for exceptional leadership skills, a keen eye for detail, and a commitment to delivering outstanding guest experiences. Proficient in utilizing property management systems and various hotel software to streamline operations and maintain high standards of service.
Overview
9
9
years of professional experience
Work History
Duty Manager (Assistant Hostel Manager)
Haka House Hostels
CBD, Rotorua
12.2024 - Current
- Oversaw inventory management, ensuring accuracy and timely replenishment.
- Maintained compliance with safety regulations and company policies in operations.
- Assisted day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Trained and mentored team members on operational procedures and best practices.
- Monitored and improved efficiency of processes, team performance, and customer service.
Duty Manager
Holiday Inn
Queenstown, New Zealand
02.2023 - 11.2024
- Managed staff and resolved guest concerns to uphold high service standards.
- Oversaw operational aspects to maximize guest satisfaction and efficiency.
- Ensured seamless operation of daily front desk and guest services to optimize guest experience.
- Achieved high ratings on review platforms for exceptional service delivery during stays.
Duty Manager / Assistant Front Office Manager
Sudima Christchurch Airport
Christchurch, New Zealand
04.2023 - 10.2023
- Key contributor in managing unplanned accommodation requirements for disrupted flight passengers and assisting in building structure to cater such requirements efficiently.
- Developed training initiatives to equip staff with skills and knowledge for exceptional service delivery.
- Assisted in rostering staff and training to boost team effectiveness and increase guest satisfaction.
- Gained first-time exposure to fast-paced airport hotel operations, managing highest room inventory in career.
Night Manager / Duty Manager
Rydges Latimer
Christchurch, New Zealand
03.2022 - 03.2023
- Promoted to Duty Manager, managed front office operations and implemented improvements in guest services based on feedback, resulting in increased positive guest reviews and overall satisfaction.
- Compiled detailed reports on nightly operations, summarizing guest feedback, incidents, and financial performance.
- Used insights from these reports to drive improvements and inform management decisions.
- Optimized night audit process, improving accuracy in financial reporting and decreasing reconciliation time.
Night Manager
Jucy Snooze
Queenstown, New Zealand
09.2021 - 02.2022
- Post covid when hotel industry initially started operations got an opportunity to be a part of the Jucy team where oversaw the hotel's operations during the night shift, ensuring smooth and efficient service and addressing any issues that arose to maintain high guest satisfaction and operational standards.
- Monitored security systems and conducted regular patrols to maintain the safety and security of guests and property.
Night Auditor / Night Manager
Grand Mercure
Auckland, New Zealand
05.2020 - 10.2020
- Joined hospitality industry as night auditor, managing financial operations overnight by conducting night audit process, reconciling daily transactions, preparing financial reports, and ensuring accurate billing and cash handling.
- Investigated and corrected financial discrepancies to ensure accuracy in records, ensuring financial accuracy and integrity.
- Managed centralized room inventory for 7 Accor properties during covid operations, demonstrating effective strategic management.
- Contributed to the accounts receivable team by managing extra responsibilities during busy times.
Education
Graduate Diploma - Strategic Management
Otago Polytechnic
Auckland, NZ01-2017
Bachelor's Degree -
Institute of Mechanical Engineers India
India01-2014
Diploma - Textile Chemistry
Maharaja Sayajirao University
India01-2008
Skills
- Financial reporting
- Policy and procedure development
- Guest experience enhancement
- Staff training, rostering and development
- Operational compliance
- Inventory management
- Team building expertise
- Integrity and professionalism
Accomplishments
- Top Achiever - Otago Polytechnic
Timeline
Duty Manager (Assistant Hostel Manager)
Haka House Hostels
12.2024 - Current
Duty Manager / Assistant Front Office Manager
Sudima Christchurch Airport
04.2023 - 10.2023
Duty Manager
Holiday Inn
02.2023 - 11.2024
Night Manager / Duty Manager
Rydges Latimer
03.2022 - 03.2023
Night Manager
Jucy Snooze
09.2021 - 02.2022
Night Auditor / Night Manager
Grand Mercure
05.2020 - 10.2020
Graduate Diploma - Strategic Management
Otago Polytechnic
Bachelor's Degree -
Institute of Mechanical Engineers India
Diploma - Textile Chemistry
Maharaja Sayajirao University