Neha .
Tauranga,BOP
Summary
Customer-focused professional with extensive experience in contact centre operations, administration, and customer service. Proven ability to manage high-volume inquiries across multiple channels while providing empathetic and effective solutions. Recognised for strong listening skills and calm communication in high-pressure situations. Committed to delivering exceptional service that fosters customer loyalty and satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Experience Team Member (Fixed Term)
Mitre 10
Tauranga
09.2025 - 01.2026
- Provided professional customer service in a high-volume retail environment.
- Assisted customers with product inquiries and facilitated stock location.
- Operated point-of-sale systems, ensuring accurate transaction processing.
- Maintained presentation standards in Customer Experience Zone to enhance shopping experience.
- Handled customer queries, returns, and resolved basic issues efficiently.
- Collaborated with team members to achieve daily service and store targets.
- Supported customers with product selection and inquiries for informed purchasing decisions.
- Processed transactions accurately at cash register to ensure smooth operations.
Cleaning Supervisor
Jani-King Cleaning Franchise
10.2022 - 09.2025
- Supervised daily cleaning operations across multiple commercial sites, ensuring consistent service quality.
- Achieved 95% client retention rate through exceptional service delivery and strong relationship management.
- Trained and managed staff to maintain productivity and efficient scheduling.
- Conducted regular site audits for quality assurance and safety compliance.
- Responded promptly to client needs, fostering long-term professional relationships.
- Supported administrative functions, including budgeting, invoicing, and expense tracking.
- Streamlined operational workflows by introducing staff performance incentives.
Customer Service Representative / Dispatch
Bidfood Tauranga
06.2016 - 10.2022
- Completed scheduled call cycles to maintain strong relationships with regular customers.
- Accurately processed customer orders, invoices, and credits through the internal system.
- Promoted weekly specials and upsold products to meet sales targets.
- Managed counter sales, walk-in customers, and trade account queries with professionalism.
- Handled customer complaints and delivery issues promptly to maintain satisfaction.
- Coordinated dispatch and delivery schedules with the logistics team.
- Maintained stock control and ensured the availability of high-demand products.
- Assisted in training new staff on order entry systems and customer service procedures.
- Supported warehouse operations when needed, including order picking and labeling.
Crew Member
McDonald's | 11th Avenue
03.2015 - 12.2016
- Greeted customers and took accurate orders at the counter and drive-thru.
- Operated the POS system efficiently for order entry and payment processing.
- Prepared food and beverages in accordance with safety and hygiene standards.
- Maintained a clean and organized work environment during shifts.
- Replenished stock for front-of-house condiments, packaging, and napkins.
- Provided quick service during high-traffic periods while ensuring order accuracy.
- Collaborated with team members to meet store targets and customer service goals.
- Trained new crew members on McDonald's service and safety procedures.
- Participated in shift handovers and communicated key updates to the team.
Manager
Carlisle Dairy and Takeaways | Greerton
Greerton
07.2009 - 02.2015
- Oversaw day-to-day store operations including inventory, staff rosters, and customer service.
- Designed and implemented in-store promotions to increase sales.
- Managed ordering and supplier relations to ensure timely stock availability.
- Supervised food preparation and maintained hygiene and health compliance.
- Trained and mentored junior staff to ensure consistent service standards.
- Handled cash register operations, daily takings, and banking.
- Resolved customer complaints and maintained a welcoming store environment.
Education
Diploma - Business
Waiariki Institute of Technology
01.2008
High School - Biology, Physics, Chemistry, English, Music
D.A.V.
Chandigarh01.2007
Skills
- Face-to-face customer service
- Cash handling and POS systems
- Appointment scheduling and check-in
- Office administration and data entry
- Accurate record keeping
- Multitasking in high-volume settings
- Professional query handling
- Time management and organization
- Team collaboration and flexibility
- Reliable attendance and punctuality
- Confident computer usage
- Problem-solving under pressure
References
Available on request.
Languages
- English, fluent (spoken and written)
- Hindi, native, bilingual
- Punjabi, Native/Bilingual
Timeline
Customer Experience Team Member (Fixed Term)
Mitre 10
09.2025 - 01.2026
Cleaning Supervisor
Jani-King Cleaning Franchise
10.2022 - 09.2025
Customer Service Representative / Dispatch
Bidfood Tauranga
06.2016 - 10.2022
Crew Member
McDonald's | 11th Avenue
03.2015 - 12.2016
Manager
Carlisle Dairy and Takeaways | Greerton
07.2009 - 02.2015
Diploma - Business
Waiariki Institute of Technology
High School - Biology, Physics, Chemistry, English, Music
D.A.V.