Neha
Tauranga,BOP
Summary
A highly motivated and detail-oriented individual with a background in customer service, business operations, and problem-solving, now pursuing a career in cybersecurity. Passionate about learning security principles, network defense, and ethical hacking, with a strong commitment to continuous improvement. Seeking an entry-level role or internship where I can apply my knowledge, gain practical experience, and contribute to an organization’s security efforts while growing as a cybersecurity professional.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Jani-King Cleaning Franchise
10.2022 - 01.2025
- Managed daily operations of a commercial cleaning franchise, overseeing multiple cleaning sites to deliver high-quality service and client satisfaction.
- I supervised and trained a team of employees, ensuring efficient scheduling and productivity.
- Built and maintained strong relationships with clients, addressing concerns promptly, and fulfilling contractual obligations.
- Conducted regular site inspections and quality audits to ensure compliance with industry standards.
- Managed financial operations, including budgeting, invoicing, and expense tracking, optimizing profitability.
- Demonstrated flexibility and organizational skills by adapting to dynamic schedules and client demands.
- Successfully expanded the client base through effective communication and exceptional service delivery.
- Increased operational efficiency by introducing streamlined workflows and performance incentives.
- Maintained a 95% client retention rate over two years.
Customer Service Representative/Dispatch
Bidfood Tauranga
Tauranga
06.2016 - 10.2022
- Completed daily call cycles for customers requiring scheduled contact.
- Processed customer orders and invoices accurately, while actively promoting company specials.
- Managed counter sales and walk-in inquiries with professionalism and efficiency.
- Resolved customer queries, credits, and complaints promptly to ensure satisfaction.
- Answered incoming calls in a timely manner, providing excellent customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Strengthened customer retention by offering discount options.
Crew Member
McDonald's
03.2015 - 12.2016
- Delivered excellent customer service at the counter and drive-thru.
- Maintained stock levels through regular replenishment and inventory management.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Informed customers about daily specials in an engaging manner.
Manager
Carlisle Dairy and Takeaways
Greerton
07.2009 - 02.2015
- Organized and led the store's operations while developing sales and marketing strategies to drive growth.
- Strengthened customer relationships to maximize revenue, and achieve profit targets.
- Developed and maintained reporting systems to track client inquiries and sales progress.
- I drove the entire sales process, from identifying prospects to negotiating and closing deals.
Education
Diploma in Business -
Waiariki Institute of Technology
Rotorua, NZ01.2008
High School -
D.A.V.
Chandigarh01.2007
Skills
- Network troubleshooting
- Hardware and software components
- Following security operations
- Configuration across devices
- Windows, macOS, Linux
- Prevent and detect cyber attacks
- Incident response
- Malware analysis
- Organizational security and compliance
- Malware analysis
- Incident response
- Customer service
- Problem solving
Certification
- CompTIA Network+ Certification (2024)
- CompTIA Security+ Certification (2024)
- CompTIA CySA+ Certification (2024)
- Cisco Certificated Network Associate (CCNA) (2025)
- AWS Cloud Practitioner Certification (2025)
Affiliations
CompTIA Network+ Laboratory (2024) CompTIA Security+ Laboratory (2024) CompTIA CySA+ Laboratory (2024)
- Network Fundamentals – Learned about TCP/IP, subnetting, DNS, DHCP, and OSI model layers.
- Network Security Basics – Implemented firewalls, VPNs, and secure network configurations.
- Routing and Switching – Configured routers and switches to optimize network performance and security.
- Wireless and Cloud Networking – Explored Wi-Fi security protocols and cloud networking concepts.
- Troubleshooting and Monitoring – Used tools like Wireshark and Netstat to diagnose network issues.
- Threats, Attacks, and Vulnerabilities – Studied malware types, social engineering, and common cyber attack methods.
- Network Security Implementation – Configured firewalls, IDS/IPS, and secure network architectures.
- Identity and Access Management (IAM) – Implemented authentication controls, MFA, and role-based access control (RBAC).
- Cryptography and Public Key Infrastructure (PKI) – Practiced encryption techniques, hashing, and digital certificates.
- Incident Response and Risk Management – Simulated real-world security incidents and applied risk assessment frameworks.
- Cloud and Wireless Security – Secured wireless networks and understood cloud security best practices.
- Threat and Vulnerability Management – Conducted vulnerability scans, penetration testing, and risk assessments.
- Security Operations and SIEM – Used Security Information and Event Management (SIEM) tools like Splunk to analyze logs.
- Incident Response and Digital Forensics – Investigated security incidents, performed forensic analysis, and created incident reports.
- Threat Intelligence and Analysis – Applied cyber threat intelligence methodologies to detect and mitigate threats.
- Network Traffic Analysis – Monitored and analyzed network traffic for anomalies using Wireshark and NetFlow.
- Compliance and Regulatory Frameworks – Studied NIST, GDPR, ISO 27001, and other security compliance standards.
References
- Gabe Daniels, Nightshift Manager, Bidfood Tauranga, 021 536 063
- Amandeep Kaur, Owner, Carlisle dairy and takeaways, Greerton, 021 1624 609
Timeline
Manager
Jani-King Cleaning Franchise
10.2022 - 01.2025
Customer Service Representative/Dispatch
Bidfood Tauranga
06.2016 - 10.2022
Crew Member
McDonald's
03.2015 - 12.2016
Manager
Carlisle Dairy and Takeaways
07.2009 - 02.2015
- CompTIA Network+ Certification (2024)
- CompTIA Security+ Certification (2024)
- CompTIA CySA+ Certification (2024)
- Cisco Certificated Network Associate (CCNA) (2025)
- AWS Cloud Practitioner Certification (2025)
Diploma in Business -
Waiariki Institute of Technology
High School -
D.A.V.
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