Neha Jat

Provided excellent customer service in fast-paced dining environment, trained new staff on service protocols and restaurant policies effectively, greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently, demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.

This position involved working closely with the chef which involved the following:

Catering food for the residents, serving them tea and meals throughout the day, doing the dishes, and keeping the kitchen clean. Knowing all the residents dietary and health requirements as that is the most important thing while working with very fragile adults.

• Consistently achieved and exceeded individual sales targets through direct, face-to-face customer engagement across assigned territories.
• Promoted to Team Leader in recognition of strong sales performance, leadership potential, and commitment to excellence.
• Lead, mentor, and motivate sales representatives, providing hands-on training, performance feedback, and strategic support.
• Organized team briefings and running training.
• Played a key role in onboarding, helping to scale the team, and reduce turnover through proactive coaching and support.

• Handling the sales of Liquor and Tobacco
• Solving customer inquiries and dealing with different conflicts every day
• Being a team leader/player and making sure all team is up to date with new updates related to the store
• Being able to work in a very busy and fast-paced environment

• I started working as a checkout supervisor in April and got my Liquor and Tobacco license, along with my First Aid certificate
• This role required a lot of responsibilities and awareness, especially around alcohol and tobacco
• Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Taking care of the roster, collaborating closely with store manager and ensuring checkout operators are up to date with all new information.

• I started of at the front counter, while also being a kitchen hand and a waitress
• These roles really taught me how different it is to work in hospitality compared to retail

I firstly started as a long-life assistant on and than got offered checkout operator position by my manager because of my strong work ethic