NEHA KAUSHAL

• Lead quality assurance activities across multiple manufacturing sites, ensuring compliance with regulatory, customer, and export market requirements.
• Manage product testing and sampling programs using Navision ERP, maintaining accurate specifications, master data, and Certificates of Analysis (COA).
• Coordinate microbiological, chemical, and physical testing with external laboratories and internal stakeholders to meet compliance and turnaround requirements.
• Lead product specification management, implementing controlled changes and ensuring alignment with customer and regulatory requirements.
• Support new customer onboarding, defining quality, testing, documentation, and regulatory requirements for export to the different countries.
• Act as the primary quality and technical contact for customers, responding to technical queries, specification clarifications, and compliance requests.
• Lead investigation and resolution of customer technical and quality issues, conducting root cause analysis and implementing corrective and preventive actions (CAPA).
• Resolve technical issues and queries related product and provide guidance
• Ensure export label compliance across multiple international markets, coordinating regulatory teams and third‑party translators.
• Maintain Product Information Files (PIF), marketing specifications, and regulatory documentation using iDesign and Bizcaps.
• Oversee shelf‑life testing programs across four manufacturing sites, maintaining retention samples, traceability records, and validation documentation.
• Analyse customer complaint trends using Power BI, identifying systemic risks and driving continuous improvement initiatives.
• Manage supplier approval processes and conduct vendor risk assessments for ingredient and packaging suppliers.
• Lead internal audits across milk transport, raw milk testing, and operational processes, ensuring timely closure of non‑conformances.
• Participate external audits and regulatory inspections, coordinating preparation, evidence, responses, and follow‑up actions.
• Conduct risk assessments for new products, suppliers, and process changes, providing technical recommendations to leadership.
• Maintain and continuously improve quality management system documentation including SOPs, procedures, manuals, and prerequisite programs.
• Support sustainability and carbon footprint reporting by consolidating operational environmental data.

• Worked full‑time within the production environment, providing hands‑on quality assurance support across chilled and frozen food manufacturing operations.
• Conducted daily monitoring and verification of Critical Control Points (CCPs) in line with HACCP plans, including temperature controls, metal detection, allergen management, and product integrity.
• Performed routine and unannounced GMP audits across production lines and processing areas, identifying non‑conformances and raising Corrective Action Requests (CARs).
• Verified production documentation including CCP logs, hygiene records, process control sheets, and batch documentation to ensure regulatory and food safety compliance.
• Actively monitored floor practices, providing real‑time quality guidance to operators and supervisors to prevent deviations.
• Investigated customer complaints and internal quality issues, conducting root cause analysis and implementing corrective and preventive actions (CAPA).
• Prepared quality performance reports covering non‑conformances, product write‑offs, and complaint trends for management review.
• Verified product labelling, packaging, and specification compliance to meet regulatory and customer requirements.
• Managed microbiological sampling programs for raw materials, in‑process, finished products, and environmental testing.
• Conducted environmental monitoring programs, including ATP and Listeria sampling, and analysed results to verify sanitation effectiveness.
• Led an ATP and Listeria validation project, comparing internal and external laboratory results to strengthen monitoring programs.
• Conducted shelf‑life validation testing for chilled and frozen products, including water and wastewater testing.
• Maintained full product traceability and conducted mock recalls to ensure audit and recall readiness.
• Verified supplier documentation including COAs, Product Information Files (PIF), and regulatory certifications.
• Supported MPI export compliance, including E‑Certification verification for meat products.
• Delivered food safety, GMP, and quality training to production teams.
• Performed equipment calibration verification for temperature probes and scales, managing certification records.
• Developed and updated SOPs, Work Instructions (WKI), and One‑Point Lessons (OPL).
• Conducted hard glass and hard plastic audits and ensured corrective action completion.
• Supported new product development (NPD) and validation activities, ensuring food safety and specification compliance.

· Conducted pre-operation and post-operation hygiene inspections to ensure production areas meet food safety standards.

· Verified CCP, GMP and food safety documentation, raising corrective actions for any non-conformances.

· Assisted with customer complaint investigations and follow-up actions.

· Conducted environmental and finished product sampling as part of the quality monitoring program.

· Supported internal audits and documentation updates to maintain compliance with company quality systems.

· Ensured hygiene, storage conditions and processing procedures complied with food safety standards.

· Assisted with equipment cleaning verification and maintenance supervision to maintain sanitation standards.