Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Neha Patel

Auckland,AUK

Summary

Results-driven Customer Service Representative with excellent oral and written communication skills. Proven ability to actively listen and solve problems analytically. Applies service-oriented behaviors to enhance customer experiences and build loyalty through customized solutions.

Overview

7
7
years of professional experience

Work History

Care Coordinator

Geneva Healthcare
Auckland
05.2022 - Current
  • Coordinated with other health professionals to develop individualized plans of care for patients.
  • Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
  • Conducted initial assessments and evaluations of patient's needs.
  • Offered case management services to ensure the attainment of quality care.

Healthcare Assistant

Oceania (Christchurch)
08.2021 - 03.2022
  • Observing, monitoring and recording patients' conditions by taking temperatures, pulse, respirations and weight
  • Provided assistance to patients with activities of daily living, such as bathing and dressing.
  • Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.

Duty Manager

The Trusts West Liquor
08.2019 - 08.2021
  • Demonstrated strong customer service abilities by consistently meeting customers' needs and expectations. Contributed to the onboarding process by training new team members.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.

Café Attendant

Hollywood café
06.2017 - 08.2019
  • Contributed to a dedicated team focused on delivering exceptional customer service and after-sales support.
  • Greeted customers, answered questions about menu items and provided recommendations.
  • Prepared food and beverages according to customer specifications.

Education

Information & Technology in network support Level 7 -

Tasman Institution
01.2019

Information and Technology -

North Tec
01.2018

Skills

  • Analytical and Critical thinking
  • Planning and coordination
  • Multitasking Abilities
  • Telephone etiquette
  • Scheduling
  • Office Support Services
  • Patient Education
  • Multidisciplinary team collaboration
  • Case Management
  • Quality Assurance

References

Available on Request

Timeline

Care Coordinator

Geneva Healthcare
05.2022 - Current

Healthcare Assistant

Oceania (Christchurch)
08.2021 - 03.2022

Duty Manager

The Trusts West Liquor
08.2019 - 08.2021

Café Attendant

Hollywood café
06.2017 - 08.2019

Information & Technology in network support Level 7 -

Tasman Institution

Information and Technology -

North Tec

Similar Profiles

CREATE PROFILE
Neha Patel