Neha Patel

• Executed digital marketing campaigns across Google Ads, Meta Ads, SEO, and social media channels to support business growth and lead generation objectives.
• Conducted keyword research and on-page SEO optimisation, improving website visibility and search engine rankings.
• Managed Facebook and Instagram business accounts, including content planning, scheduling, and audience engagement.
• Assisted in the setup, monitoring, and optimisation of paid advertising campaigns, analysing performance metrics such as CTR, CPC, and conversions.
• Created digital marketing assets and ad creatives using Canva, ensuring consistency with brand guidelines.
• Monitored campaign performance using Google Analytics (GA4) and Meta Business Manager, preparing regular performance reports.
• Supported email marketing campaigns, including newsletters and basic automation for lead nurturing.
• Collaborated with internal teams to deliver consistent brand messaging across digital platforms.

Scheduling of new customer installation and connection to monitoring appointments.
• Dispatch of field technicians' resources to complete installations and Service jobs
• Co-ordination of technicians to ensure all required and used equipment is collected, installed and recorded in ADT systems.
• Dispatch of field technicians to pro-active and reactive service appointments.
• Follow up on completion of jobs assigned within the commitment date and ensure ready for billing on a weekly basis.
• First point Technical support resolution resolves wherever possible
• Identification of remote office resolution opportunities and development of a technical capability to resolve.

• Managed and executed social media marketing activities across Instagram and Facebook to support brand awareness and engagement goals.
• Planned, created, and scheduled social media content calendars , ensuring consistent posting and brand messaging.
• Designed social media creatives, banners, and marketing visuals using Adobe InDesign and Canva .
• Maintained brand consistency across all digital creatives and social media platforms.
• Monitored social media performance using Meta Business Suite and platform insights , preparing engagement and growth reports.
• Engaged with followers through comments and messages to support community management and audience interaction .
• Collaborated with marketing and content teams to align visual design with campaign objectives .

• Issued receipts, refunds, credits, or changes due to customers Greeted customers entering establishments
• Answered customer's questions, and provide information on procedures or policies Stocked shelves, and marked prices on shelves and items
• Handle a Post Office for all services.
• Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Managed timely and effective replacement of damaged or missing products.