Summary
With a versatile background spanning sales, customer service, administration, and travel consulting, I offer a well-rounded skill set and a proven ability to thrive in dynamic environments. My experience has honed my talent for effective communication, strategic problem-solving, and multitasking across various roles. As an Office Manager, I have successfully overseen engagement strategies and managed complex projects, ensuring seamless operations. Eager to explore new opportunities, I am driven by the prospect of leveraging my diverse expertise to gain further experience and contribute to innovative business solutions. My goal is to embrace fresh challenges, enhance my professional growth, and drive organizational success through strategic and dynamic initiatives.
Overview
20
20
years of professional experience
Work History
Administrative Office Manager
G&E Dental
09.2015 - Current
- Scheduling Patient Appointments
- Overseeing Front Desk Operations
- Managing Financial Transactions and Billing
- Handling Patient Queries and Feedback or complaints
- Coordinating with Dental Professionals
- Conducted performance reviews
- Ensuring Compliance with Health Regulations
- Employee Training
- Inventory Management and Ordering Supplies
F&B Service
Sudima hotel Christchurch
02.2015 - 09.2015
- Take and relay food and beverage orders
- Serve food and beverages to guests
- Check on guest satisfaction
- Handle complaints and concerns of customers
- Provide food and beverage product knowledge
- Use proper serving techniques
Assistant Business Development Manager
Travel Guru
06.2007 - 08.2014
- Support Travel Guru licensees in their use and development of the Brand, with travel required to visit licensees and prospects face to face.
- Hold quarterly strategic meetings with Hotel manager
- Generate ideas for products, services and new ways of working, identifying problems, opportunities.
- Develop and manage long lasting, supportive and trusting relationships with Hotel
- Prioritise the workload to ensure KPI’s are met.
- Participated in trade shows, conferences, seminars, workshops
- Monitored competitor activities within assigned markets for competitive advantage
Travel Consultant
Blu Chip Travel
01.2005 - 12.2006
- Built dream itineraries for your customers.
- Looked after inquiries, requests, bookings, and ticketing
- Shared your travel knowledge and make the perfect recommendations for my customers.
- Developed and maintained excellent customer relationships
Education
Level 7 Business Administration -
Bachelor of Arts -
Airline Diploma -
Certificate in Microsoft office -
Skills
- Process Improvements
- Organizational Leadership
- Staff Training and Development
- Team Building and Motivation
- Office Management
- Microsoft Office Suite
- Administrative Support
- Training and coaching
- Critical Thinking
- Systems Monitoring
Accomplishments
- Highest number of Hotel Contracts 2011
- Highest Booking of Month 2009
- Star of Hotel Guru 2008
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Gujarati
Advanced (C1)
Timeline
Administrative Office Manager - G&E Dental
09.2015 - Current
F&B Service - Sudima hotel Christchurch
02.2015 - 09.2015
Assistant Business Development Manager - Travel Guru
06.2007 - 08.2014
Travel Consultant - Blu Chip Travel
01.2005 - 12.2006
New Zealand College of Business - Level 7 Business Administration,
University of Mumbai - Bachelor of Arts,
Kuoni Academy - Airline Diploma,
Mumbai - Certificate in Microsoft office,
References
References upon request.
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