Neha Saini
Woolston Christchurch Cantebury,New Zealand
Summary
Efficiently meet customer service and cashier needs with punctual, reliable support. Promote products and drive sales with skills in merchandising, display building and relationship-building. Well-organized and hardworking with multitasking and time management strengths.
Overview
9
9
years of professional experience
1
1
Certification
Work History
APPAREL Team Member, Head To Toe
Warehouse Extra Eastgate
Christchurch, New Zealand
11.2020 - Current
- Helping and directing customers about store products, merchandise and promotions.
- Providing customers with advice and guidance on our product range to support sales growth
- Processing Recovery and Returns of products in a timely manner.
- Good Presentation every time in Product Tables Displays for Men’s, Women’s and Kids section
- Replenished sales floor merchandise and Working on product excess Rails and restocking the clothes in nice presentable way.
- Working and helping other departments like Checkouts, footwear, and jewellery.
CHECKOUT OPERATOR
New World Metro
Auckland, New Zealand
09.2018 - 02.2020
- Educate customers about store procedures, merchandise, and promotions.
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
- Processed POS transactions, including checks, cash, and credit purchases or refunds.
- Promoting customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers in Self-checkout and also worked in grocery and lotto department.
CUSTOMER SERVICE REPRESENTATIVE
Buy the Way Ltd
Auckland, New Zealand
01.2017 - 09.2018
- Recommended Products and services to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Provided information to customers regarding company charge card and loyalty program and helped to open and activate new accounts.
- Educated customers on promotions to enhance sales.
Education
Postgraduate Diploma - Computer and Information
Auckland University of Technology
Auckland07.2015
Bachelor’s - computer science (B. Tec)
Up Technical University
06.2008
Skills
- Retail transactions
- Display setup
- Customer assistance
- Product upselling
- Exemplary communication
- Refunds and exchanges
- Liquor law compliance
- Teamwork
- Stocking and replenishing
- Friendly demeanour
- Time management skills
Certification
Juniper Network certified professional
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Limited Working
Timeline
APPAREL Team Member, Head To Toe
Warehouse Extra Eastgate
11.2020 - Current
CHECKOUT OPERATOR
New World Metro
09.2018 - 02.2020
CUSTOMER SERVICE REPRESENTATIVE
Buy the Way Ltd
01.2017 - 09.2018
Postgraduate Diploma - Computer and Information
Auckland University of Technology
Bachelor’s - computer science (B. Tec)
Up Technical University