Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Neil Sandhu

Auckland,Botany

Summary

Focused and goal driven, I am ready to take a step in a new direction. I consistently go above and beyond in order to get a task completed in an efficient and effective manner. My keen eye for detail and self-motivation has given me the opportunity for development in all of my endeavours. You will find that I am a quick learner, excellent problem solver and I thrive under pressure. I am looking for a challenging and rewarding career change and I look forward to broadening my knowledge within your company.

Overview

11
11
years of professional experience

Work History

Senior Membership Consultant

LES MILLS
04.2023 - Current
  • Conducted comprehensive needs assessments for prospective members, resulting in customized membership packages that aligned with their specific requirements.
  • Enhanced member satisfaction by providing personalized consultations and tailored membership plans.
  • We make referrals within the wider Les Mills team for physio and personal trainer sessions for our client base
  • We also continue to support members and help them to re-evaluate their fitness journey goals regularly
  • Increased membership retention rates through proactive follow-ups and addressing member concerns with effective solutions.
  • Implemented innovative strategies for engaging lapsed members, resulting in a significant increase in membership reinstatements.
  • Continuously refined sales techniques based on industry best practices and personal experience, driving increased efficiency and effectiveness in the role of Senior Membership Consultant.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.


Part Time Youth Worker

GENEVA HEALTHCARE
08.2018 - Current
  • Supporting New Zealand’s most vulnerable youth under the care and protection of The Ministry of Children and Youth Services (OT) This has included assignments in various regional and rural locations throughout the lower South Island. We also work out of various government facilities including Kainga Ora housing.
  • Enhanced youth engagement by incorporating interactive activities and group discussions into programs.
  • Improved program effectiveness by collaborating with colleagues to develop innovative strategies for youth development.
  • Developed strong relationships with community partners (Police, youth Justice, Courts, Social Worker, Whanau) to secure resources and opportunities for the youth served.
  • Implemented comprehensive assessments to identify areas of improvement and tailor intervention plans accordingly.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviour among participants.
  • Facilitated open communication between parents, staff, and administrators to ensure coordinated efforts in supporting youths'' wellbeing.

Claims Consultant /Case Manager

IAG New Zealand
03.2020 - 04.2023
  • Followed up with customers on unresolved issues or provided updates in a timely manner to meet the fair insurance code.
  • Escalated files with significant indemnity exposure to supervisor for further investigation and followed up on investigations to determine the outcome of the claim.
  • Proactively handled an average of 70 claims at a time whilst still loading new claims and taking existing claim calls to help with any enquiries or updates.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
  • Guided new team members in taking their first live calls, helping them along the way while they learnt the numerous systems we use and provided feedback to help them gain confidence in their new role.

Duty Manager /Checkout Supervisor

New World
09.2018 - 03.2020
  • Trained and mentored team members to comply with company policies and high internal standards.
  • Managed the store in the absence of the owner or operations manager. Alerting them when any serious problem has arisen.
  • Closed the store at night, making sure all nightly checks have been completed, including checking the store for any health and safety issues and forwarding on any problem I may find.
  • Cashed up end of day tills, completing all necessary paperwork regarding these and ensuring the checkout and other departments are prepared for the following days trading.
  • Took over any role in store at any given time, including helping in the café, checkout manager, or any other department.
  • Handled any issue within the shop calmly and swiftly.
  • Oversaw employee training and all staff management tasks.
  • Contributed to effective decision-making with detailed reports on daily operations.
  • Directed daily store operations, including staff management, task delegation, merchandising, and customer service.

Duty Manager / Perishables Manager

Countdown
09.2013 - 08.2018
  • Managed accurate reporting, tracking sales trends, losses, and profit numbers for senior management.
  • Be self-motivated to complete all daily tasks to a high standard and within a tight time frame to effectively meet deadlines.
  • Sales planning and ordering stock to company specified guidelines.
  • Consistently maintain a high standard of housekeeping.
  • Prepared store for physical inventory audits, completing regular counts to detect any discrepancies.
  • Met sales targets consistently through effective merchandising and in-store promotions.
  • Liaised with internal and external customers, representatives, and agencies.
  • Followed safety practices and OSHA requirements to reduce risks and protect.

Marketing Advisor

ENERGY MAD
10.2012 - 09.2013
  • Energy Efficient Lighting Company that specialises in innovative energy saving LED lights
  • A sales focused role, where we assisted in creating lighting plans for new house builds as well as transforming older houses lighting plans
  • Meet personal and team monthly sales targets
  • Calling new and existing clients briefing them on the benefits of the product and organising the quotes.
  • Working on unique lighting plans to suit customers needs.
  • Liaising with and working alongside electricians and other specialist’s on building sites, to measure out layout plans to ensure a quality service for clients.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Enhanced customer engagement through the creation of targeted content for social media platforms.

Education

NZ Business Marketing diploma level 7 -

Achieved National Certificate in Brain Injury Support – Level 4. -

National Certificate in Community Support Worker – Level 3 (Core Competencies) -

National Certificate in Community Support Worker – Level 3 (Residential) -

2011 Bachelor of Arts with Economics - Kurukshetra University, Kurukshetra, India -

Current Duty Managers Certificate

Current First Aid Certificate

Skills

  • High attention to detail and ability to work in high stress situations and thrive under pressure
  • A positive attitude, decisive decision making and excellent problem solving skills
  • Exceptional verbal and written communication skills
  • Self-motivated and a team player
  • Strong organisational and time management skills
  • Proficiency in Microsoft systems, XERO and CRM
  • A good understanding of Te Tiriti Waitangi
  • Fluent in (Oral and written) English, Hindi, Punjabi and (oral only) in Guajarati
  • Data-Driven Decision-Making
  • Client Engagement
  • Financial Acumen
  • Performance Tracking

References

References available upon request.

Timeline

Senior Membership Consultant

LES MILLS
04.2023 - Current

Claims Consultant /Case Manager

IAG New Zealand
03.2020 - 04.2023

Duty Manager /Checkout Supervisor

New World
09.2018 - 03.2020

Part Time Youth Worker

GENEVA HEALTHCARE
08.2018 - Current

Duty Manager / Perishables Manager

Countdown
09.2013 - 08.2018

Marketing Advisor

ENERGY MAD
10.2012 - 09.2013

NZ Business Marketing diploma level 7 -

Achieved National Certificate in Brain Injury Support – Level 4. -

National Certificate in Community Support Worker – Level 3 (Core Competencies) -

National Certificate in Community Support Worker – Level 3 (Residential) -

2011 Bachelor of Arts with Economics - Kurukshetra University, Kurukshetra, India -

Current Duty Managers Certificate

Current First Aid Certificate

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