Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Neisha Wallace

Gisborne,Gisborne

Summary

I am a 20 year old looking for full-time work in Gisborne. I adept at leading teams to exceed cleanliness and customer service standards at Twin Peaks Motel, I bring a strong mix of executive leadership and hospitality skills. Proven track record in improving guest satisfaction, I excel in cash handling and fostering a trustworthy environment. My organized mindset and ability to work independently ensure operational excellence. I am a fast learner and will give 110% effort to any position i attain.

Overview

6
6
years of professional experience

Work History

Twin Peaks Motel

Irene Habib
Taupo, Taupo
01.2020 - 10.2024
  • Monitored the performance of all motel departments to ensure quality service.
  • Supervised staff, including hiring, training and scheduling of employees.
  • Ensured compliance with applicable laws and regulations governing safety, health and sanitation standards.
  • Conducted regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Responded to requests from guests regarding housekeeping needs.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Eye for detail making the customers feel comfortable, stocking up room, working unsupervised.

Fun Show Taupo

Catharine
Taupo, Taupo
12.2018 - 01.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed other duties as assigned by management.

Education

Taupo-Nui-A-Tia College
Taupo, NZ

Tauhara College
Taupo, NZ

Skills

  • Cash Handling
  • Hospitality
  • Executive team leadership
  • Strong verbal communication
  • Great customer service
  • Trustworthy
  • Reliable
  • Honest
  • Can work independently
  • Organised mindset

Accomplishments

  • Lvl 3 in maths
  • Lvl 3 in English
  • Lvl 3 in P.E

Timeline

Twin Peaks Motel

Irene Habib
01.2020 - 10.2024

Fun Show Taupo

Catharine
12.2018 - 01.2020

Taupo-Nui-A-Tia College

Tauhara College

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Neisha Wallace