NEL HALPIN
Queenstown/Wanaka
Summary
Versatile and motivated professional with 7+ years of experience in accounting, customer service, and administrative roles. AAT Level 4 qualified, with strong skills in bookkeeping, bank reconciliations, and financial operations. Adaptable and eager to apply my expertise across various industries while gaining international experience on a working holiday visa. Open to opportunities in finance, administration, hospitality, and customer service.
Overview
9
9
years of professional experience
Work History
Front of House Cashier
FERG BAKERY
04.2025 - 07.2025
- Assisted customers by answering questions and fulfilling requests.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Contributed to increased sales through upselling and suggestive selling techniques during transactions.
- Actively participated in team meetings to share best practices on improving overall guest experience at the front of house area.
- Managed high-volume periods with ease, maintaining composure under pressure and minimizing wait times for guests.
Finance Manager
Smart Build Supplies
01.2018 - 01.2025
- Managed financial transactions, including sales and purchase ledgers, bank reconciliations, processing financial budgets and payroll processing.
- Developed strong customer service skills while liaising with clients and suppliers to resolve invoice queries and account issues.
- Maintained a high level of accuracy and organization in fast-paced environments.
- Adapted to various responsibilities, demonstrating flexibility and problem-solving skills.
Front of House & Barista
River Exe Cafe
01.2017 - 01.2024
- Delivered excellent customer service in a fast-paced, seasonal restaurant.
- Took orders, managed table service, and prepared barista-quality coffees.
- Handled cash/card payments and balanced tills.
- Worked efficiently in a team to maintain smooth operations during busy periods.
- Ensured cleanliness and compliance with food safety standards.
Sales Advisor
The White Company
09.2016 - 12.2017
- Delivered excellent customer service, assisting shoppers with purchases and product knowledge.
- Handled sales transactions, cash/card payments, and daily reconciliation of tills.
- Maintained store presentation and stock management, ensuring a welcoming environment for customers.
- Worked effectively as part of a team to meet sales targets and provide a seamless customer experience.
Education
AAT Level 2 & Level 3 Qualification - Accounting
Exeter College
AAT Level 4 Qualification - Accounting
Exeter College
01.2019
GCSEs & AS Levels - undefined
The Maynard School
01.2016
Skills
- Financial Management
- Customer Service
- Barista Skills
- Administrative Support
- Cash Handling
- Teamwork & Collaboration
- Problem-Solving
- Time Management
Timeline
Front of House Cashier
FERG BAKERY
04.2025 - 07.2025
Finance Manager
Smart Build Supplies
01.2018 - 01.2025
Front of House & Barista
River Exe Cafe
01.2017 - 01.2024
Sales Advisor
The White Company
09.2016 - 12.2017
AAT Level 4 Qualification - Accounting
Exeter College
GCSEs & AS Levels - undefined
The Maynard School
AAT Level 2 & Level 3 Qualification - Accounting
Exeter College
ACHIEVEMENTS
- RYA Powerboat Level 2 – Certified in safe and effective powerboat handling.
- AAT Level 4 – Advanced accounting qualification with one exam remaining.
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