Summary
Overview
Work History
Education
Skills
NZST Airport Campus
Timeline
Generic

Nele Siu

Otahuhu,AUK

Summary

Accomplished Security Officer with a proven track record at SECUREcorp, excelling in customer service and incident reporting. Demonstrated ability to lead performance meetings, swiftly resolve concerns, and enhance service standards. Skilled in report writing and maintaining security protocols, ensuring customer satisfaction and safety.

Overview

7
7
years of professional experience

Work History

Security Officer

SECUREcorp
02.2012 - 08.2018

lead quarter customer service meetings to review performance and set goals for improvement.

Respond to customer requests for products, services, and company information.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Maintained up-to-date knowledge of product and service changes.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Followed up with customers about resolved issues to maintain high standards of customer service.

Delivered prompt service to prioritize customer needs.

Education

Certificate IV in Community Services Work -

Complex Institute of Education
Level 3 Flinders Lane Melbourne
12-2016

Skills

  • Report Writing
  • Incident Reporting
  • Security Guard License
  • General security

NZST Airport Campus

Im still study at the NZST Airport Campus for Level 4. I'm learning lots of experience from this course especially Tour Guiding, Customer Services etc. 


Timeline

Security Officer

SECUREcorp
02.2012 - 08.2018

Certificate IV in Community Services Work -

Complex Institute of Education

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Nele Siu