Nelisza Mae Muncada
Auckland Central,AUK
Summary
Dynamic Hardware Technician with a proven track record at QSL NZ PTY LTD, excelling in device diagnostics and technical troubleshooting. Adept at parts replacement and ensuring quality assurance, I thrive in collaborative environments, consistently achieving high customer satisfaction through effective problem-solving and analytical thinking. Passionate about delivering exceptional service and innovative solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hardware Technician
QSL NZ PTY LTD
Mangere, Auckland
08.2023 - 01.2025
- Diagnosed issues with customers' mobile devices to determine necessary repairs or replacements.
- Tested repaired mobile devices to ensure proper functionality prior to returning them to customers.
- Installed, set up and repaired devices and system components.
- Repaired and replaced broken parts of mobile phones, such as displays, batteries and other components.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Hardware Technician
QSL Philippines Inc
Makati City, Philippines
12.2019 - 07.2023
- Diagnosed issues with customers' mobile devices to determine necessary repairs or replacements.
- Installed new software updates on customer's mobile phones.
- Repaired and replaced broken parts of mobile phones, such as displays, batteries, motherboards and other components.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Electro Mechanical Technician Course - Electro Mechanical Technology
Don Bosco Technical Institute
Makati City, Philippines11-2019
Skills
- Device diagnostics
- Parts replacement
- System setup
- Technical troubleshooting
- Quality assurance
- Analytical thinking
Accomplishments
- Academic Excellence Award (Obando National High School 2015)
Certification
- Certificate of Training - Electrical Installation and Maintenance NCII (2020)
- Certificate of Training - Mechatronics NCII (2020)
- Certificate of Completion - Electrical Installation and Maintenance NCII (2020)
- Certificate of Completion - Mechatronics NCII (2020)
- Apple Certified iOS Technician
Languages
3,5
Education and Training
other
References
References available upon request.
Languages
Filipino
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Hardware Technician
QSL NZ PTY LTD
08.2023 - 01.2025
Hardware Technician
QSL Philippines Inc
12.2019 - 07.2023
Electro Mechanical Technician Course - Electro Mechanical Technology
Don Bosco Technical Institute
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