Nell Rowan
Leigh,AUK
Summary
Dedicated hospitality professional with expertise in customer service and upselling strategies. Known for effective team collaboration and enhancing guest experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Bartender Shift Manager
Leigh Sawmill Cafe Live Music Venue & Accomodation
Leigh, AKL
04.2025 - Current
- Supervised bar operations during shifts, ensuring compliance with health and safety regulations.
- Trained 5 new bartenders on menu offerings, product promotion, drink and food preparation, and customer service standards.
- Developed drink specials based on seasonal ingredients, enhancing customer engagement and satisfaction.
- Managed inventory levels, coordinating with suppliers to maintain beverage stock and minimize waste.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Food and Beverage Attendant
Hamilton Island Enterprises
Whitsunday Islands, QLD
06.2025 - 12.2025
- Provided exceptional customer service in high-volume cafe & dining settings, ensuring guest satisfaction and engagement.
- Assisted with food preparation and presentation, maintaining quality standards and aesthetics.
- Collaborated with kitchen staff to facilitate timely meal delivery and effective communication during peak hours.
- Prepared and served high-quality beverages following standardized recipes.
- Delivered prompt and courteous room service to guests, ensuring satisfaction with each order.
Barista
Ringawera Bakery
Matakana, AKL
03.2022 - 12.2024
- Prepared high-quality espresso and specialty beverages to meet customer preferences.
- Maintained cleanliness and organization of workspace, ensuring compliance with health standards.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Prepared and organized food items for cooking and service to ensure kitchen efficiency.
Park Assistant / Housekeeper
Pakiri Beach Holiday Park
Pakiri, AKL
12.2020 - 03.2022
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Oversaw comprehensive room turnover activities, maintaining high standards of cleanliness and functionality across various lodging types.
- Operated staff buggies and vehicles safely and responsibly, ensuring cleanliness and adherence to maintenance schedules.
- Collaborated with other park staff to develop and implement comprehensive maintenance plans for the upkeep of park facilities.
Education
High School Diploma -
Mahurangi College
Warkworth, AKL12.2019
Skills
- Ensuring cleanliness compliance
- Upselling strategies
- POS system operation
- Ordering supplies
- Hospitality service expertise
- Housekeeping
- Customer service
- Teamwork
Timeline
Food and Beverage Attendant
Hamilton Island Enterprises
06.2025 - 12.2025
Bartender Shift Manager
Leigh Sawmill Cafe Live Music Venue & Accomodation
04.2025 - Current
Barista
Ringawera Bakery
03.2022 - 12.2024
Park Assistant / Housekeeper
Pakiri Beach Holiday Park
12.2020 - 03.2022
High School Diploma -
Mahurangi College